Serena Nici
Naples
Summary
Reliable and upbeat Retail Sales Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
1
1
year of professional experience
Work History
Sales Associate
Simply Natural
2022.10 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Gulf Coast High School
Naples, FL05.2025
Photography
Artis- Naples Student Photography Institute
Naples, FL06.2023
Skills
- Inventory Control
- Payment Processing
- Customer Needs Assessment
- Teamwork and Collaboration
- Point of Sale Operation
- Verbal/Written Communication
- Complex Problem-Solving
- Merchandising Understanding
- Merchandising Knowledge
- Excellent People Skills
Photography
As a photography student, I am eager to learn and improve my photography skills, hoping to have a successful career as a photographer in the future. I enjoy various styles of photography, but am highly interested in nature and National Geographic photography.
Timeline
Sales Associate
Simply Natural
2022.10 - Current
Gulf Coast High School
Photography
Artis- Naples Student Photography Institute
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