Serena Reyes
Houston,TX
Summary
Dynamic service manager with a proven track record at Chipotle, excelling in team leadership and process improvement. Recognized for enhancing workflow efficiency and delivering exceptional customer experiences. Skilled in time management and fostering a collaborative environment, while training staff to uphold high standards of service and operational excellence.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
08.2025 - Current
- Prepared high-quality beverages following standardized recipes and procedures.
- Maintained cleanliness and organization of workstations to ensure operational efficiency.
- Provided exceptional customer service, fostering a welcoming environment for patrons.
- Trained new baristas on equipment operation and beverage preparation techniques.
- I enjoy training and approving to become better and be in the same paste as my other co workers.
Service Manager
Chipotle
07.2022 - 08.2025
- Oversaw daily operations, ensuring efficient service delivery and customer satisfaction.
- Trained and mentored staff on best practices and company policies.
- Implemented process improvements to enhance workflow efficiency and reduce wait times.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
Education
Bachelor of Science - Interior Architecture
Houston Community College
11-2026
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
Timeline
Barista
Starbucks
08.2025 - Current
Service Manager
Chipotle
07.2022 - 08.2025
Bachelor of Science - Interior Architecture
Houston Community College