Serena Rice
Federal Way,WA
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Director – Caregiver Supports
YMCA Seattle
10.2024 - Current
- Directed caregiver support program, increasing engagement by implementing tailored strategies.
- Community outreach to connect families to resources.
- Implemented crisis response strategies to assist at-risk families.
- Managed and developed a team of case managers dedicated to supporting foster and kinship caregivers.
- Created digital marketing content including email newsletters, program flyers, and social media posts to enhance caregiver support program visibility.
- Coordinated virtual support groups and promoted them on digital platforms, boosting engagement and attendance.
- Launched social media campaigns to enhance caregiver support services.
- Analyzed engagement metrics on social media and emails to enhance outreach
- Managed resources and personnel to enhance service delivery.
- Implement strategic planning, fostering collaboration and efficiency among team members.
- Analyze program outcomes, optimizing processes for better support and measurable improvements.
Direct Care Staff – Sky’s Shelter
YMCA Seattle
01.2024 - 10.2024
- Ensured attentive care for young individuals aged 12-17 in a full-time shelter environment.
- Maintained protective atmosphere for at-risk youth, supporting their personal advancement.
- Reduced incidents by applying effective crisis intervention techniques.
- Maintained detailed records, enhancing communication and continuity of care.
- Initiated engaging activities that boosted youth participation and skill development.
- Adjusted communication techniques to align with the unique needs of shelter occupants.
- Ensured compliance with shelter policies and safety protocols.
Behavioral Health Assistant
Puget Sound Educational Service District
08.2023 - 09.2024
- Facilitated mental health initiatives for tier one and two students at Risdon and McKnight Middle Schools.
- Facilitated classroom observations and presentations on mental health topics.
- Provided mental health and behavior interventions for students experiencing anxiety, depression, and other mental health needs.
- Performed intake and behavioral assessments for students to identify mental health needs.
- Developed behavioral health plans with students to support mental health needs.
- Facilitated group and one-on-one sessions to help students develop coping strategies and social skills.
- Developed and maintained positive relationships with students to create a safe and supportive environment.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans.
Family Time Program Supervisor
Cowlitz Tribal Health
09.2020 - 07.2023
- Led team operations, managing records, performance metrics, and quality assurance.
- Mentored team on productivity techniques, policy changes, and performance enhancement plans to meet demanding objectives.
- Designed and implemented customized solutions to enhance client satisfaction.
- Executed targeted digital marketing campaigns through social media and email to enhance program engagement.
- Developed and shared digital course content using tools such as Canva and Mailchimp to engage participants.
- Created and shared digital promotional content to enhance visibility of family-centered programs
- Applied expertise in child development to propose customized parenting solutions.
- Facilitated family activities to enhance relationships.
- Worked alongside community members to offer valuable resources aligned with family needs.
- Documented data and completed accurate updates to case records.
Youth and Family Advocate Lead
Vision House
05.2017 - 08.2020
- Managed team of volunteers, interns, and direct reports.
- Established strong and reliable connections with children and families, enhancing communication to address case needs.
- Maintained accurate case records through thorough documentation.
- Provided community resources based on interviews and assessments.
- Documented child abuse cases following legal standards for mandatory reporters.
- Facilitated skill-building sessions focused on essential parenting practices.
- Acquired resources and donations via strategic partnerships.
- Coordinated support services to fulfill families' specific needs.
- Engaged in collaborative problem-solving with team and supervisor.
- Applied trauma-informed care techniques to effectively address family needs.
Residential Youth Counselor
Pioneer Human Services
12.2018 - 03.2019
- Facilitated activities and interventions to support behavioral and emotional well-being of youth residents
- Monitored psychiatric medications to guide treatment plans.
- Supplied ongoing reports on resident improvement and difficulties in treatment.
- Enforced discipline and crisis interventions to manage disputes.
- Participated in meetings to create customized treatment plans for residents.
- Facilitated emotional support for residents during individual sessions.
- Tracked behavioral changes in clients during treatment.
- Adapted services to meet cultural and linguistic needs of clients and families.
Youth Advocate
United Indians of All Tribes Youth Home
03.2017 - 03.2018
- Facilitated young adults' transition to stable housing and employment.
- Supported development of self-sufficiency skills among youth.
- Implemented guidelines to maintain community safety.
- Prepared detailed reports to ensure accurate case records.
- Guided youth clients in developing leadership skills during group discussions.
- Directed initiatives to enhance mental, emotional, and educational development.
- Utilized clinical and behavioral expertise to ensure safety in crisis situations.
- Established strong rapport with youth to enhance trust and communication.
Child Care Provider
IKEA
06.2016 - 05.2017
- Provided nurturing care for children aged 1-10
- Monitored children's play activities.
- Facilitated emotional and social growth in children.
- Managed behavior using discipline suitable for developmental stages.
- Implemented behavior redirection where appropriate.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Designed and directed suitable activities such as reading and crafts.
- Monitored entry and exit points to ensure safety.
Team Member
Funtastic Playtorium
10.2015 - 06.2016
- Managed customer calls, ensuring high-quality service.
- Maintained cleanliness and organization in work areas to enhance efficiency.
- Mastered necessary tasks promptly to enhance efficiency.
- Completed jobs quickly and accurately to contribute to team success.
- Processed payments accurately using register.
- Operated various stations to ensure optimal coverage.
- Conducted training sessions for new team members on company procedures.
Education
Associate of Science Degree - Health and Human Services
Ultimate Medical Academy
Clearwater01.2017
Skills
- MS Office, Typing, Communications, Data Entry, Youth Services, Child Development, Family Services, Welfare Services, Family Support, Behavior Management, Mental Health, Behavioral Health, Motivational Interviewing, Community Outreach, Parent Communication, Interview Techniques, Digital Marketing, Course Creation, Intake Assessments, Crisis Intervention, HIPAA Compliance, Social Services,
Certification
Parenting Coach Certification | Jai Parenting (2022)
Timeline
Program Director – Caregiver Supports
YMCA Seattle
10.2024 - Current
Direct Care Staff – Sky’s Shelter
YMCA Seattle
01.2024 - 10.2024
Behavioral Health Assistant
Puget Sound Educational Service District
08.2023 - 09.2024
Family Time Program Supervisor
Cowlitz Tribal Health
09.2020 - 07.2023
Residential Youth Counselor
Pioneer Human Services
12.2018 - 03.2019
Youth and Family Advocate Lead
Vision House
05.2017 - 08.2020
Youth Advocate
United Indians of All Tribes Youth Home
03.2017 - 03.2018
Child Care Provider
IKEA
06.2016 - 05.2017
Team Member
Funtastic Playtorium
10.2015 - 06.2016
Associate of Science Degree - Health and Human Services
Ultimate Medical Academy