Summary
Overview
Work History
Education
Skills
Timeline
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Serena Roberts

East Brookfield,MA

Summary

Skilled with communication and managing individual needs to best fit into a community work environment. Dependable and loyal, willing to work hard to achieve goals. Very good at building rapport with people to create both a positive work environment and a welcoming place for customers.

Overview

5
5
years of professional experience

Work History

Supervisor of Operations

Escape the Pike
02.2020 - Current
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Ensured compliance with company policies in daily operations.
  • Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
  • Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
  • Trained new employees following the company policies to ensure they would be able to take over their daily responsibilities effectively.

Education

Bachelor of Arts - Psychology

Westfield State University
Westfield, MA
05-2025

Skills

  • Team leadership
  • Customer service
  • Team development
  • Conflict resolution
  • Decision-making
  • Problem-solving
  • Interpersonal communication

Timeline

Supervisor of Operations

Escape the Pike
02.2020 - Current

Bachelor of Arts - Psychology

Westfield State University

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Serena Roberts