SERENA SABA
Cleveland,OH
Summary
Expert fashion merchandising strategist with strategic customer service focus and results driven experience. Quick learner able to apply industry strategy to fulfill consumer demand and exceed required goals.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Visual Merchandiser
So Fierce Boutique
Cleveland, OH
01.2023 - Current
- Established and maintained proper high-traffic displays, resulting in increased sales.
- Trained retail staff on visual merchandising standards and practices to ensure store-wide consistency.
- Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Sales Associate
Nike
Aurora, OH
01.2020 - 05.2025
- Used product knowledge to suggest items to match customer needs
- Engaged customers in friendly, professional dialogue to determine needs
- Executed merchandising and floor moves based on seasonal changes, business needs and trends
- Created presentation of merchandise to engage customers and help stimulate sales activity
- Monitored and recorded inventory items to fulfill displays and executed design changes to align with available inventory
- Helped customers by answering questions and locating merchandise
- Tracked company inventories, moved excess stock and arranged products to improve sales
- Used Technology resources to assist customers in locating and selecting items
- Answered incoming telephone calls to provide store, product and services information
- Trained new team members in cash register operations, stock procedures, and customer services
- Collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Watched for and recognized security risks and thefts to prevent or handle situations
Sales Associate
Walmart
Cleveland, OH
06.2019 - 08.2019
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Education
Minor: Fashion Media
Kent State University
Kent, OH 08.2020 - 05.2023
Bachelor of Science - Fashion Merchandising
Kent State University
Kent, OH 08.2018 - 05/2023
Fashion Merchandising: New York Study Abroad
Kent State University
New York, NY 06.2022 - 08.2022
Skills
- Trend Forecasting
- Direct Marketing
- Visual Merchandising
- Microsoft Office Suite
- Adobe Suite
- Interpersonal Skills
- Team Player
- Customer Service
- Organized
- Compliant
Timeline
Visual Merchandiser
So Fierce Boutique
01.2023 - Current
Fashion Merchandising: New York Study Abroad
Kent State University
06.2022 - 08.2022
Minor: Fashion Media
Kent State University
08.2020 - 05.2023
Sales Associate
Nike
01.2020 - 05.2025
Sales Associate
Walmart
06.2019 - 08.2019
Bachelor of Science - Fashion Merchandising
Kent State University
08.2018 - 05/2023