Summary
Overview
Work History
Education
Skills
Timeline
Generic
Serena Sabatino

Serena Sabatino

El Monte,CA

Summary

Job Objective: Seeking to obtain a position where I may apply my skills, abilities and work experience. Offering a positive attitude and dedicated to the highest quality of work. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

24
24
years of professional experience

Work History

Child Care Provider

Serena's Daycare
03.2020 - Current
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Provided emotional support and guidance to children during difficult times.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Encouraged children to develop healthy social and emotional skills.
  • Handled daily administrative tasks efficiently to minimize time away from children.

Waitress/Bartender

Todd & Katie Inc.
12.2016 - 03.2020
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Cashier/Food Preparation Worker

Dominicos Jr
01.2013 - 12.2016
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Packaged and stored food products following proper handling and preservation methods.
  • Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Maintained composure and work quality while under stress.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.

Child Care Provider/Caregiver

Serena's Day Care
09.2010 - 08.2013
  • Responsible for supervision of children, planning and preparing meals and nutritious snacks
  • Monitored indoor and outdoor playtime activities
  • Potty training, counting, assisted with educational learning activities and homework assignments.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Utilized positive reinforcement techniques to encourage good behavior.

Mail Carrier

Walnut Post Office
07.2007 - 12.2011
  • Obtained signed receipts for registered, certified, and insured mail, collect associated charges, and complete any necessary paperwork
  • Sorted mail for delivery, arranging it in delivery sequence
  • Delivered mail to residences and business establishments along specified routes by walking or driving, using a combination of satchels, carts, cars, and small trucks
  • Returned to the post office with mail collected from homes, businesses, and public mailboxes.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.

Waitress/Bartender

Todd & Katie Inc
09.2002 - 07.2007
  • Responsible for opening and closing out cash register and credit card machine
  • Conducted inventory of products and maintained stock room
  • Handled multiple orders and transactions at a time
  • Mixed and served drinks
  • Checked with customers to ensure they were enjoying their drinks and took action to correct any problems
  • Responsible for cleaning and locking up.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Office Manager/Book Dealers

Casino Night Entertainment Inc
02.2000 - 09.2002
  • Responsible for opening and starting business at the beginning of each day
  • Answered multiple phone lines and took messages
  • In charge of typing up contracts-quotes and mailing them out
  • Booked dealers for upcoming parties according to game type and location
  • Wrote checks handled book keeping.

Education

General Studies

West Covina High School
West Covina, California
06.1999

06.1999

Skills

  • Skills & Abilities:
  • Work well with others
  • Loyal and trustworthy
  • Dependable and hardworking
  • Excellent customer service skills
  • Till Counting
  • Issue Resolution
  • Credit and Cash Transactions
  • Money Handling
  • Customer Service and Assistance
  • Outstanding Communication Skills
  • Flexible Team Player

Timeline

Child Care Provider

Serena's Daycare
03.2020 - Current

Waitress/Bartender

Todd & Katie Inc.
12.2016 - 03.2020

Cashier/Food Preparation Worker

Dominicos Jr
01.2013 - 12.2016

Child Care Provider/Caregiver

Serena's Day Care
09.2010 - 08.2013

Mail Carrier

Walnut Post Office
07.2007 - 12.2011

Waitress/Bartender

Todd & Katie Inc
09.2002 - 07.2007

Office Manager/Book Dealers

Casino Night Entertainment Inc
02.2000 - 09.2002

General Studies

West Covina High School

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Serena Sabatino