Serena Sanchez
Phoenix,AZ
Summary
Goal-oriented professional with strong time management and problem-solving skills. Demonstrates reliability and adaptability, quickly mastering new skills. Committed to enhancing team performance and supporting organizational growth through effective collaboration. Proven ability to prioritize tasks, meet deadlines, and maintain accuracy in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Police Aid
City Of Phoenix Police Department
Phoenix, AZ
01.2026 - Current
- Answers inquiries and assist or direct them to the appropriate personnel for proper disposition.
- Open, sort, file, and route incoming mail, to the designated personnel.
- Check voicemails daily and forward them to the appropriate person for further action.
- Maintain a daily inventory of officer supplies for the precinct.
- Assist equipment coordinator with various duties such as transporting vehicles for service or repair, maintenance of police supplies, police vehicle calibrations, daily key audit and other as needed tasks
- Alphabetize and organize various records
- Maintain electronic filing system for all officer subpoenas
- Collaborates with supervisor to address non-routine matters.
- Submit building maintenance requests when necessary.
- Utilize Premier 1 to provide information for public inquiries, while maintaining confidentiality with sensitive information.
- Conduct a thorough inspection of the prisoner booking area, officer writing area, and briefing room to ensure that no items were left behind.
- Demonstrate exceptional customer service, integrity, and a commitment to innovation and efficiency.
Audiologist Technician / Front Desk
Estrella Ear, Nose and Throat
Goodyear, AZ
07.2024 - 12.2025
- Scheduled, rescheduled, verified, and canceled appointments for new and existing patients.
- Checked in patients for all scheduled appointments.
- Verified patient insurance and eligibility prior to appointments.
- Collected copayments and outstanding balances from patients.
- Distributed medical records to patients, medical offices, law firms, and insurance companies.
- Reviewed and assigned incoming medical documents to appropriate departments.
- Created patient charts based on incoming referrals.
- Answered incoming calls, assisting patients with scheduling and directing them to relevant departments.
- Initiated patient interactions by gathering symptom information.
- Conducted ear examinations with an otoscope to detect infections or abnormalities.
- Administered tympanometry test
- Set up audio equipment for comprehensive hearing assessments, including audiograms and speech tests.
- Performed bone conduction tests to evaluate hearing capabilities accurately.
- Recorded all diagnostic findings on the audiogram results document.
Parks and Recreation Front Desk
City of Phoenix
Phoenix, AZ
05.2023 - 06.2024
- Facilitated registration for sports and classes, enhancing member participation.
- Executed membership sales, contributing to revenue growth.
- Verified member eligibility to ensure compliance with guidelines.
- Coached youth teams, promoting skill development in sports.
- Organized community events to strengthen local engagement.
- Planned daytime activities for kids' camp, ensuring enjoyable experiences.
- Created bookings for park rentals, optimizing facility use.
- Established reservations for amenities and parks, maximizing visitor satisfaction.
Police Secretary II
City of Phoenix
Phoenix, AZ
10.2022 - 05.2023
- Maintain commanders inbox and logs of daily activities and signatures for police station operations.
- Check and fill police public records requests as needed.
- Executed bank deposits for police station cantina to ensure financial accuracy.
- Developed spreadsheets for tracking inventory and operational metrics.
- Delivered customer service by addressing community inquiries and providing resources in-person and via phone.
- Restocked supplies for officers to ensure readiness during shifts.
- Transported vehicles to and from mechanic shops for necessary repairs.
- Distributed essential supplies as required to maintain operational efficiency.
- Conducted audits and circulated daily emails regarding mandatory court dates to officers and employees.
Police Public Records Specialist
City of Phoenix
Phoenix, AZ
08.2022 - 10.2022
- Conducted research on public records using a RMS.
- Managed appointments for individuals requesting copies of police records.
- Redacted reports to protect non-public information.
- Executed paperwork filing to maintain organization and accessibility.
- Handled customer service phone calls to address inquiries and provide assistance.
- Coordinated lobby window appointments to facilitate document retrieval.
Administrative Assistant
Lynch Brothers MFG
Phoenix, AZ
02.2022 - 07.2022
- Processed new purchase orders from customer websites and ensured timely entry into systems.
- Created work orders and sales orders based on customer specifications and office manager directives.
- Reviewed purchase orders for accuracy in pricing, lead times, and quality conditions.
- Delivered proactive support while resolving customer issues efficiently.
- Managed incoming phone calls, directing them to relevant departments or individuals.
- Updated company manufacturing schedule with essential data entries.
Education
High school diploma - undefined
Phoenix, AZ05.2020
Skills
- Fast learner
- Highly dependable
- People person
- Excellent attention to detail
- Excellent attendance
- Great Communication skills
- Great Organizational skills
- Data Entry
- Great Time Management
- Customer Service
- Experience with Microsoft Outlook
- Experience with Microsoft Word
- Experience with Microsoft Excel
Timeline
Police Aid
City Of Phoenix Police Department
01.2026 - Current
Audiologist Technician / Front Desk
Estrella Ear, Nose and Throat
07.2024 - 12.2025
Parks and Recreation Front Desk
City of Phoenix
05.2023 - 06.2024
Police Secretary II
City of Phoenix
10.2022 - 05.2023
Police Public Records Specialist
City of Phoenix
08.2022 - 10.2022
Administrative Assistant
Lynch Brothers MFG
02.2022 - 07.2022