Serena Scott

• Serviced guests with food and beverage requirements.
• Assisted with training and development of food and beverage team.
• Increased repeat business with exceptional guest relations, handling concerns professionally and courteously.
• Maintained strict adherence to health and safety regulations, resulting in zero violations during tenure as Breakfast Supervisor.

• Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
• Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
• Processed payments, entering sales in register for prompt customer service.
• Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
• Attended hair shows, classes and seminars to stay up-to-date on latest trends.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.

Helped prevent spread of infections by sanitizing surfaces,furniture and equipment.Employed deep- cleaning techniques for areas in need of additional sanitation. Emptied wastebasket and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness. Interacted pleasantly with clients and guests when performing daily duties.