Serena Simpson
San Diego,CA
Summary
I have a special gift for establishing immediate rapport with people and quickly engendering trust and confidence. I pride myself on my ability to be an analytical problem solver who can quickly adapt to changing circumstances. I am confident in my own abilities to accomplish goals and I project that confidence to others around me.
Overview
8
8
years of professional experience
Work History
SERVER
AKA gaslamp
San Diego, California
10.2024 - Current
- Upheld the restaurant's high standards of etiquette, hospitality, and customer service.
- Managed multiple tables efficiently while maintaining an attentive and unobtrusive service.
- Recommended dishes based on detailed knowledge of the menu and wine pairings.
- Monitored guest satisfaction and addressed concerns promptly to ensure a positive experience.
SERVER/BARTENDER
Shirasoni
Brentwood, CA
01.2019 - 07.2024
- Served guests in a fast paced environment and managed time for an optimal experience for each guest
- Followed procedures for safe food preparation, assembly, and presentation
- Deliver friendly and efficient service to ensure a pleasant dining experience for all guests
- Took initiative to find extra tasks when scheduled duties were completed
OPERATIONS LEAD
Kohl's
Antioch, CA
08.2018 - 01.2020
- Creating reports on operational activities, performance metrics and customer feedback
- Managed inventory levels and tracked product sales data to identify trends in customer demand
- Supervised daily operations, including customer service, cashiering, stocking shelves
- Implemented marketing campaigns to drive store traffic and increase sales volume
MANAGER
Subway
Brentwood, CA
12.2016 - 01.2019
- Coached, mentored, and trained team members in order to improve their job performance
- Conducted regular meetings with staff to discuss progress and identify areas of improvement
- Provided leadership during times of organizational change or crisis situations
- Developed and implemented strategies to increase customer satisfaction and loyalty
Education
Associate of Science - Biology
San Diego Mesa College
San Diego, CASkills
- Superior communication
- Customer service
- Experience with POS
- Attention to detail
- Prioritization
- Problem solving
- De-escalation tactics
Timeline
SERVER
AKA gaslamp
10.2024 - Current
SERVER/BARTENDER
Shirasoni
01.2019 - 07.2024
OPERATIONS LEAD
Kohl's
08.2018 - 01.2020
MANAGER
Subway
12.2016 - 01.2019
Associate of Science - Biology
San Diego Mesa College