Serena Verret

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
• Laundered items, changed sheets and made bed to keep patients' bedroom clean.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.

• Assisted special needs students in boarding and disembarking the bus safely, demonstrating empathy and patience.
• Maintained accurate records of daily mileage logs, fuel expenses, incident reports, and other relevant documentation related to bus operations.
• Participated in ongoing professional development opportunities to stay current on industry best practices and regulations related to pupil transportation services.
• Responded quickly to changing weather conditions or road hazards, adapting driving techniques accordingly to maintain safety standards.
• Maintained high standards of personal appearance and professionalism, representing the school district positively in interactions with students, families, and community members.
• Ensured compliance with local traffic laws as well as district policies for student transportation services.
• Developed strong relationships with fellow drivers, dispatchers, mechanics, and other key personnel involved in maintaining smooth operation of the transportation department.
• Transported passengers safely along prescribed routes according to tight schedules.

mobile fresh bus, where we took produce into senior communities.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for produce when we were out of stock.
• Contributed to sales growth by upselling produce by listening to customers.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Followed up with customers about resolved issues to maintain high standards of customer service.