Serena Williams
Summary
Customer-focused professional seeking the opportunity to utilize excellent communication and interpersonal skills. Experience including handling reservations, managing arrangements and payments. Can quickly learn and apply standard operating procedures of organizations, to create the desired climate and atmosphere. Solid experience with handling food and meeting customer demands with a diligent and well-organized mentality. Certified in safe food handling. Dedicated to following health and safety guidelines and handling food items properly. Pursues opportunities to support team members, and proactively address issues to ensure team organizational productivity.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
04.2021 - Current
- Maintained various types of equipment to ensure orders were processed and provided without delay.
- Utilized standard operating procedures to effect a sanitized, clean customer and work space.
- Assisted management with inventory, by providing reports on product supply.
- Promoted sales of new and existing products by memorizing orders, creating displays for promotions, and providing recommendations to customers.
- Used POS system to accurately enter orders and process payments.
- Trained new team members with positive reinforcement, respect, and encouraging coaching.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Youth Leader
Project Life Impact
08.2022 - 06.2023
- Encouraged youth to explore talents and interests.
- Provided guidance and support to youth in developing positive self-image and thriving personal relationships.
- Maintained child-friendly environment by allowing frequent access to outdoor activities.
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Supported youth with school assignments.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
Hostess
Applebee's Grill + Bar
06.2020 - 12.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with various levels of staff to accommodate request for special guest concessions.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Backed up servers by checking on tables and retrieving items for guests.
Cashier
La Fuente Mexican Restaurant
10.2019 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Tallied cash drawer at beginning and end of each work shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Arranged bakery displays to showcase baked goods to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Education
High School Diploma -
Cajon High School
San Bernardino, CA06.2022
Skills
- Exceptional Customer Service
- Billing and Payment Processing
- POS System Operations
- Opening and Closing Coordination
- Front of House Management
- Organization and Time Management
- Sales and Marketing
- Planning and Leading Activities
- Allergen Knowledge
Timeline
Youth Leader
Project Life Impact
08.2022 - 06.2023
Barista
Starbucks
04.2021 - Current
Hostess
Applebee's Grill + Bar
06.2020 - 12.2020
Cashier
La Fuente Mexican Restaurant
10.2019 - 08.2020
High School Diploma -
Cajon High School
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