Serena Williams
Summary
Highly motivated medical professional with a desire to take on new challenges, and utilize skills and abilities, to bolster success in the workplace. Adept at working effectively and quickly mastering new skills. Friendly and personable with excellent customer service skills. Seeking the opportunity to develop with an organization via strong work ethic and collaboration skills.
Overview
5
5
years of professional experience
Work History
Emergency Medical Technician
American Medical Response, AMR
Redlands, CA
05.2024 - Current
- Perform basic life support procedures such as cardiopulmonary resuscitation and automated external defibrillation.
- Document patient assessment findings in accordance with established protocols.
- Maintain patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.
- Collaborate with other medical professionals to ensure quality of care for all patients.
- Transport patients to hospitals or other healthcare facilities using ambulances or other vehicles.
Authorization Coordinator/ Patient Service Rep
Loma Linda University Health Care
Loma Linda, CA
03.2024 - 05.2024
- Reviewed and approved authorization requests according to protocols
- Processed incoming authorization requests and updated customer accounts accordingly
- Examined data to ensure accuracy, and formulate reports for management
- Researched information to resolve issues (e.g., customer inquiries, authorizations, etc.)
Patient Service Representative
Loma Linda University Health Care
Loma Linda , CA
08.2023 - 03.2024
- Ensured great patient experience by providing patients with complete information, directions, and timely responses
- Utilized computer systems to verify information, collect payments, schedule appointments, and complete medical forms and records.
- Adhered to HIPAA regulations when handling confidential information.
- Communicated with primary care physicians and specialists to confirm completeness of treatment and/or evaluation.
Barista Trainer
Starbucks
Highland, CA
04.2021 - 09.2023
- Maintained various types of equipment to ensure orders were processed and provided without delay.
- Utilized standard operating procedures to maintain a sanitized workplace.
- Provided various workflow reports (i.e. inventory data, product supply, etc.) to management concerning work outputs.
- Promoted sales of new and existing products by memorizing orders, creating displays for promotions, and providing recommendations to customers.
- Used POS system to accurately and efficiently capture orders and process payments, while ensuring customer satisfaction by resolving customer issues/complaints
- Trained new team members utilizing industry best practices and organizational protocol
Youth Leader
Project Life Impact
San Bernardino, CA
08.2022 - 06.2023
- Provided guidance and support to youth in developing positive self-images via learning and development practices
- Helped with the creation of age-appropriate activities to keep children positively engaged.
- Supported youth core academic standards by assisting children with school assignments.
- Ensured the dietary needs of children were met by providing food consistent with nutritional guidelines.
Restaurant Hostess
Applebee's Grill + Bar
Highland, CA
06.2020 - 12.2020
- Provided a complete and positive customer experience by ensuring that customer needs and requests were addressed efficiently and completely
- Addressed customer and team needs by triaging inquiries and completing requests
- Supported team members with their work responsibilities to achieve a cohesive workflow.
- Monitored and modified responsibilities to appropriately accommodate requests per organizational policy
Education
Associate of Arts - Biology
San Bernardino Valley College
San Bernardino, CA01-2027
EMT Certification - Emergency Medical Services
Crafton Hills College
Yucaipa, CA08-2024
Certified Phlebotomy Technician I - Health Sciences
Phlebotomy Training Specialist
San Bernardino05-2024
High School Diploma -
Cajon High School
San Bernardino, CA06-2022
Skills
- Data Analytics
- Critical thinking
- Medical terminology proficiency
- Adaptability
- Payment Collection
- Effective Communication
- Self Motivation
- Typing 55 WPM
- Report writing
- Group facilitation
- Active Listening
- Problem-solving abilities
- EPIC software
- Patient care
- Ambulance operations
- Basic life support
- Cardiopulmonary resuscitation
- Emergency medical care
- Specimen collection and storage
- Blood collection techniques
Affiliations
- Volunteer - The Way World Outreach childcare
- Volunteer - SoCal Beach Clean Up
- Volunteer - Yucaipa Ranch Horse Care
Timeline
Emergency Medical Technician
American Medical Response, AMR
05.2024 - Current
Authorization Coordinator/ Patient Service Rep
Loma Linda University Health Care
03.2024 - 05.2024
Patient Service Representative
Loma Linda University Health Care
08.2023 - 03.2024
Youth Leader
Project Life Impact
08.2022 - 06.2023
Barista Trainer
Starbucks
04.2021 - 09.2023
Restaurant Hostess
Applebee's Grill + Bar
06.2020 - 12.2020
Associate of Arts - Biology
San Bernardino Valley College
EMT Certification - Emergency Medical Services
Crafton Hills College
High School Diploma -
Cajon High School
Certified Phlebotomy Technician I - Health Sciences
Phlebotomy Training Specialist
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