Serena W. Quaye
Minneapolis,MN
Summary
Accomplished Human Services Technician with a proven track record at State Of Minnesota, enhancing client welfare through innovative solutions and a trauma-informed care approach. Expert in motivational interviewing and behavioral support, I excel in creating positive change, evidenced by a 30% improvement in client goal attainment. Skilled in interpersonal communication and professional collaboration, I am committed to advancing organizational goals
Overview
11
11
years of professional experience
1
1
Certification
Work History
Human Services Technician
State Of Minnesota
02.2020 - 05.2024
- Acted as mandatory reporter of abuse.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Implemented community outreach programs to promote mental health awareness.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
Residential Program Manager
Hammer Residences Inc
08.2016 - 02.2020
- Participated in community events and met with local leaders to develop recreational activities for residents.
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
- Coordinated services and therapy for residents and managed attendance for scheduled appointments.
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Developed, implemented and monitored residential policies and procedures.
Program Counselor IV
Meredith Orin Services, Inc
05.2013 - 08.2016
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Assisted with Medication Administration, Transcriptions, Personal Cares, Use of Adaptive equipment
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Science - Human Services, Applied Sociology, Health Science
Minnesota State University - Mankato
Mankato, MN05.2013
Skills
- Motivational Interviewing
- Cultural Competency
- Behavioral support
- Motivational enhancement therapy
- Effective Communication
- Decision-Making
- Self Motivation
- Active Listening
- Teamwork and Collaboration
- Goal Setting
- Analytical Thinking
- High-Risk Populations Identification
- Problem-solving Skills
- Analytical Skills
- Interpersonal Communication
- Trauma Informed Care Framework
- Professionalism
- Time management abilities
Certification
Medication Technician -September 2024-September 2025
Assisting with Self Administering Medication August 2024-August 2024
Behavioral Modification Assistant February 2024
CPR/AED/First Aide for Healthcare Workers
Finances, Group meetups, Jogging, Personal Finance Development, Volunteering
Girl Scouts of America, Troop 11 (Lakeville Park, MN) January 2011 – December 2011
Venturing Crew Advisor
· Planned 50 mile backpacking trip, led 4-person team for weekly activities, service projects & campouts.
Two Year Volunteer Service Mission (Freetown, Sierra Leone) June 2011 – March 2013
Full-Time Krio-speaking Volunteer
· Supervised 20 volunteers for 4 months as regional leader. Taught English classes to 200+ in 6 cities.
· Worked 10-hour day teaching in Krio. Organized service and social activities for local communities.
Timeline
Human Services Technician
State Of Minnesota
02.2020 - 05.2024
Residential Program Manager
Hammer Residences Inc
08.2016 - 02.2020
Program Counselor IV
Meredith Orin Services, Inc
05.2013 - 08.2016
Medication Technician -September 2024-September 2025
Assisting with Self Administering Medication August 2024-August 2024
Behavioral Modification Assistant February 2024
CPR/AED/First Aide for Healthcare Workers
Bachelor of Science - Human Services, Applied Sociology, Health Science
Minnesota State University - Mankato
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