Serene Marshall
Portland
Summary
Motivated and hardworking student experienced with customer service, ensuring positive experience for clients. Utilizes efficient transaction handling and effective communication. Knowledge of teamwork dynamics and adaptability to changing needs.
Overview
5
5
years of professional experience
Work History
Front End Assistant
Costco
05.2023 - Current
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Delivery Driver
Barro's Pizza
08.2020 - 04.2023
- Fostered positive working relationships with regular customers.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Barista
Starbucks, DoubleTree
09.2022 - 12.2022
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Delivery Driver/ Server
Panera Bread
01.2020 - 06.2020
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Fostered positive working relationships with regular customers.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Education
No Degree - Psychological Science
University of Arizona, College of Science
Bachelor of Science - Psychology
Portland State University
Portland, OR06.2025
Associates of Arts Degree -
Central Arizona College
05.2022
Skills
- Residential Delivery Etiquette
- Exceptional Telephone Etiquette
- Customer Service
- Operational Efficiency and Safety
- Time Management
- Attention to Detail
- Credit and Cash Transactions
- Excellent Math Skills
- First Aid and Safety
Timeline
Front End Assistant
Costco
05.2023 - Current
Barista
Starbucks, DoubleTree
09.2022 - 12.2022
Delivery Driver
Barro's Pizza
08.2020 - 04.2023
Delivery Driver/ Server
Panera Bread
01.2020 - 06.2020
No Degree - Psychological Science
University of Arizona, College of Science
Bachelor of Science - Psychology
Portland State University
Associates of Arts Degree -
Central Arizona College
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