Latrell Smith

Led cross-functional teams to successfully manage and execute large-scale projects, ensuring timely delivery, budget adherence, and quality outcomes.

Coordinated multiple teams of contractors, vendors, and internal stakeholders to optimize workflows and streamline operational processes.

Applied strong analytical and problem-solving skills to identify risks and implement mitigation strategies, reducing project delays by X%.

Managed resource allocation, budgeting, and forecasting to ensure project milestones were met while maintaining strict cost control.

Ensured compliance with safety, quality, and regulatory standards, maintaining the highest levels of operational excellence.

Developed and maintained detailed project plans, tracking deliverables, timelines, and dependencies for diverse teams across multiple sites.

Built strong relationships with internal and external stakeholders to foster collaboration and achieve project goals efficiently.

• Monitored driver performance metrics, providing targeted feedback to support continuous improvement initiatives.
• Conducted regular performance evaluations for team members, offering constructive feedback to encourage professional growth.
• Mentored new drivers, providing comprehensive training on company procedures and best practices.
• Managed scheduling of deliveries, prioritizing urgent orders while balancing daily workload efficiently among team members.
• Enhanced delivery efficiency by optimizing routes and implementing time-management strategies.
• Streamlined inventory management through accurate record-keeping and routine stock audits.
• Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
• Served as an ambassador for the company, fostering positive relationships with clients and stakeholders to enhance brand reputation.
• Communicated customer complaints, requests, and feedback to company management for swift resolution.

• Contractor for Fed Ex
• Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records
• Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft
• Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down
• Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up

• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities
• Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft
• Rerouted delivery to storefront locations specified by recipient through mobile app, adapting delivery route to sudden changes in delivery preferences indicated by app users
• Completed rush deliveries on tight timetables to satisfy customer needs

• Completed physical inventory counts each month
• Performed data entry and completed proper paperwork
• Recorded information, shortages and discrepancies to keep records current and accurate
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
• Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets
• Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions

• Studied movement of goods to identify gaps in efficiency and other areas needing improvement
• Drove cost reduction efforts for supply chain AOP to meet annual operations targets
• Supported senior company leaders by delivering reports outlining performance to drive process improvements

• Rotated merchandise and displays to feature new products and promotions
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers
• Established team priorities, maintained schedules and monitored performance