CHANDRA REED
Summary
Dedicated professional with a strong work ethic and effective communication skills. Proven ability to adapt to new challenges and environments. Committed to contributing to team success and achieving organizational objectives.
Overview
15
15
years of professional experience
Work History
Project Assistant
BLUE CROSS BLUE SHIELD OF SC
Columbia
11.2023 - Current
- Delivers administrative support to the management team.
- Coordinates project planning and execution, ensuring timely completion of objectives.
- Organizes and maintains files and records for streamlined access and retrieval.
- Facilitates onboarding processes for new team members, promoting a smooth transition and deployment after training.
- Oversees inventory tracking and organization.
CSA II/Data Entry Technician
KELLY SERVICES/BCBSSC
Columbia
10.2019 - 10.2023
- Entered lab results received via fax and mail into system.
- Managed email communications regarding scheduled coaching appointments.
- Processed incoming and outgoing mail efficiently.
- Answered inbound customer calls, addressing inquiries promptly.
- Reviewed customer account information to identify issues with claims.
- Researched solutions for customer inquiries and communicated with relevant departments.
- Documented customer interactions and updates in database accurately.
- Reviewed files and records to fulfill customer requests effectively.
Claims Customer Care Representative
SEIBELS
Columbia
06.2017 - 01.2019
- Responded to inquiries regarding claims, coverage, and billing across various Lines of Business.
- Resolved all inquiries according to established guidelines.
- Maintained accurate records of customer interactions and transaction details.
- Entered data into policy and claims systems including IPX, CPX, and Guidewire.
- Processed work in compliance with company guidelines by preparing and entering necessary information.
- Instructed clients on coverage amounts under benefits plans.
- Collected payments, processed receipts, and communicated outstanding balances to policyholders.
Customer Service Advocate II
BLUECROSS BLUESHIELD OF SC
Columbia
04.2011 - 12.2016
- Managed high volume of incoming calls from providers and facilities to ensure efficient service.
- Researched benefits to identify covered services for customer inquiries.
- Handled fulfillment and engagement requests initiated by nurses, retrieving voicemails as necessary.
- Generated ADGS letters for Maternity program to facilitate communication.
- Assisted supervisor with Fulfillment and Maternity Task Force Committees to improve operations.
- Managed all incoming and outgoing mail to maintain organization.
- Escalated customer concerns to supervisors when necessary for resolution.
- Completed continuing education and training programs to enhance professional skills.
Education
ASSOCIATE OF ARTS - BUSINESS ADMINISTRATION AND MANAGEMENT
Limestone College
Gaffney, SC12-2012
Bachelor of Science - Human Services
Walden University
Minneapolis, MNSkills
- Administrative support
- Customer service
- Team collaboration
- Time management
- Adaptability
- File organization
- Inventory management
Accomplishments
Society for Collegiate Leadership & Achievement (SCLA)
Timeline
Project Assistant
BLUE CROSS BLUE SHIELD OF SC
11.2023 - Current
CSA II/Data Entry Technician
KELLY SERVICES/BCBSSC
10.2019 - 10.2023
Claims Customer Care Representative
SEIBELS
06.2017 - 01.2019
Customer Service Advocate II
BLUECROSS BLUESHIELD OF SC
04.2011 - 12.2016
ASSOCIATE OF ARTS - BUSINESS ADMINISTRATION AND MANAGEMENT
Limestone College
Bachelor of Science - Human Services
Walden University