Serenia Rodriguez
Whittier,CA
Summary
Motivated student pursuing a Communications Degree for Transfer, seeking valuable experience collaborating with others to further develop skills in digital marketing, communication, and customer service.
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
5
5
years of professional experience
Work History
Receptionist & Dental Assistant
Dr. Falamack Zalthash, DDS
Glendora, CA
09.2025 - Current
- Managed patient scheduling and appointment confirmations to optimize daily workflow.
- Provided exceptional customer service, addressing patient inquiries and resolving concerns promptly.
- Coordinated insurance verification processes to ensure accuracy in patient billing.
- Maintained organized patient records using electronic health record systems for streamlined access.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
Front Office Receptionist
Citrus College
1000 W Foothill Blvd
08.2024 - 06.2025
- Managed front desk operations, greeting visitors and directing inquiries to appropriate departments.
- Scheduled appointments and maintained calendar for administrative staff, ensuring efficient time management.
- Handled multi-line phone system, providing courteous assistance to callers and addressing concerns effectively.
- Processed incoming and outgoing mail, maintaining organized records for timely communication.
- Supported dentists during procedures by providing instruments and maintaining a sterile environment.
- Assisted in patient care by preparing treatment rooms and sterilizing instruments.
- Monitored inventory levels of dental supplies, ensuring timely restocking as needed.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Barista
Nékter Juice Bar
West Covina, CA
10.2021 - 06.2022
- Prepared beverages and smoothie bowls
- Restocked supplies and maintained a clean workspace
- Assisted with scheduling and customer service needs
Assistant
San Dimas Canyon Nature Center
San Dimas, CA
05.2021 - 08.2021
- Filed paperwork for children’s summer programs
- Assisted with wilderness and educational events
- Supported animal care and facility maintenance
Education
Communications Degree for Transfer (ADT) - Digital Communications And Media
Citrus College
Glendora, CA06.2025
Diploma - Hight School Diploma
Sierra High School
Azusa, CA06.2023
Skills
- Assisted students with 3D art training and creative development
- Supported students in improving communication skills and understanding economic change
- Participated in the Think Together program, tutoring students in various academic subjects
- Strong ability to retain training and educational information
- Adaptable, eager to learn, and effective in team-based environments
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Office administration
- Document management
- Front desk operations
- Microsoft office specialist certified
- Positive and professional
- Customer service
- Appointment scheduling
Timeline
Receptionist & Dental Assistant
Dr. Falamack Zalthash, DDS
09.2025 - Current
Front Office Receptionist
Citrus College
08.2024 - 06.2025
Barista
Nékter Juice Bar
10.2021 - 06.2022
Assistant
San Dimas Canyon Nature Center
05.2021 - 08.2021
Communications Degree for Transfer (ADT) - Digital Communications And Media
Citrus College
Diploma - Hight School Diploma
Sierra High School