Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sereniti Allen

Dallas

Summary

Dedicated Call Center Representative with proven skills in customer service, problem-solving, and data entry. Committed to fostering strong client relationships and managing high call volumes effectively.

Overview

2
2
years of professional experience

Work History

Call Center Representative

Wells Fargo
12273 Highland Ave
02.2025 - 01.2026
  • Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Utilized CRM software to document interactions and track customer feedback effectively.
  • Assisted in training new team members on call handling procedures and company policies.
  • Responded to a high volume of incoming calls while maintaining professionalism and accuracy.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.

Sales Associate

Spectrum
1260 S Dupont Ave
01.2024 - 01.2026
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Maintained up-to-date knowledge of promotions and product features to effectively inform customers.
  • Executed visual merchandising strategies to optimize product displays and drive sales.
  • Collaborated with team members to streamline checkout processes and reduce wait times.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.

Education

High School Diploma -

Centennial Highschool
Burleson, TX
05-2024

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Call center customer service
  • Resolving issues
  • Inbound phone calls
  • Account updating
  • Quality control

Timeline

Call Center Representative

Wells Fargo
02.2025 - 01.2026

Sales Associate

Spectrum
01.2024 - 01.2026

High School Diploma -

Centennial Highschool