Serenity Adams
Ninety Six,SC
Summary
Dynamic Certified Trainer with Chick-fil-A, skilled in performance assessment and coaching techniques. Developed engaging training materials that enhanced employee understanding, leading to improved customer service. Passionate about mentoring new hires, fostering a culture of operational excellence and compliance with food safety standards, resulting in increased productivity and staff development.
Overview
4
4
years of professional experience
Work History
Certified Trainer
Chick-fil-A
Greenwood, SC
11.2021 - Current
- Facilitated training sessions for team members on customer service standards and operational procedures.
- Developed engaging training materials to enhance employee understanding of menu items and service protocols.
- Conducted assessments to evaluate trainee performance and provide constructive feedback for improvement.
- Assisted in onboarding new employees, ensuring compliance with company policies and operational excellence.
- Implemented best practices for food safety and sanitation procedures among staff members.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Education
No Degree -
Penn Foster Online High School
Nashville, TN04.2026
Skills
Performance assessment
Coaching techniques
Training needs analysis
Public speaking
Multitasking
Great customer service
Fast Learner
Passionate Worker
Leadership
Timeline
Certified Trainer
Chick-fil-A
11.2021 - Current
No Degree -
Penn Foster Online High School