Serenity Carter
Summary
Resourceful Support Assistant known for high productivity and efficiently completing tasks. Specialize in administrative support, client communication, and data management. Excel in problem solving, time management, and adaptability, ensuring seamless office operations and positive customer interactions.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Alorica
Houston, TX
06.2022 - 02.2026
- Assisted in managing client inquiries and providing timely support.
- Collaborated with team members to improve workflow efficiency.
- Processed service requests using internal ticketing systems effectively.
- Communicated updates to clients regarding service status and changes.
- Sorted and distributed mail to specified recipient and sent outgoing mail on behalf of business.
- Provided telephone support to customers, responding to queries in a professional manner.
- Collaborated with team members on projects related to improving the overall quality of service provided.
Customer Service Representative
Transcarent
Houston, TX
06.2020 - 12.2020
- Resolved customer issues efficiently using internal ticketing systems.
- Provided product information to enhance customer understanding and satisfaction.
- Documented customer interactions accurately in the company database.
- Conducted follow-up calls to ensure issue resolution and customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Receptionist & Administrative Assistant Hybrid
Plush & Pink Body Sculpting
Houston, TX
12.2019 - 06.2020
- Greeted clients warmly and provided exceptional customer service at body sculpting appointments.
- Managed appointment scheduling and coordinated client follow-ups effectively.
- Assisted clients with paperwork and ensured accurate information entry in systems.
- Processed payments and managed financial transactions with attention to detail.
- Collaborated with team members to improve office workflow and client communication.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Education
HighSchool Diploma -
Westfield High School
Skills
- Customer Service & Client Relations: Proven ability to handle complaints, resolve issues, and de-escalate situations with tact and professionalism
- Communication: Excellent verbal, written, and interpersonal skills; able to listen actively and communicate clearly with customers and team members
- Critical Thinking & Problem Solving: Strong analytical skills for evaluating issues, making informed decisions, and providing solutions
- Organizational & Multitasking Abilities: Capable of managing multiple tasks/projects and deadlines efficiently
- Attention to Detail & Accuracy: High focus on precise work, calculations, and account adjustments
- Collaboration & Teamwork: Works effectively with colleagues, supervisors, and support departments to achieve goals
- Emotional Intelligence & Adaptability: Maintains composure under pressure, open to feedback, and flexible with varying schedules
- Industry Knowledge: Administrative experience in medical, or business-to-business environments
Timeline
Customer Service Representative
Alorica
06.2022 - 02.2026
Customer Service Representative
Transcarent
06.2020 - 12.2020
Receptionist & Administrative Assistant Hybrid
Plush & Pink Body Sculpting
12.2019 - 06.2020
HighSchool Diploma -
Westfield High School