Serenity Comer
Manchester,NH
Summary
Dedicated Rental Car Manager with a strong focus on customer satisfaction and great customer service. Proven ability to manage logistics and enhance scheduling, ensuring a seamless rental experience, and in a organize manner.
Overview
7
7
years of professional experience
Work History
Rental Car Manager
Quirk Cars
Manchester, NH
11.2022 - Current
- Organize the vehicles in designated spots.
- Drive the rental car's over to detail to get cleaned once returned.
- When a customer comes in for a loaner we have to do paperwork with their license, 25 dollar hold, and insurance.
- Do a walk around with the customers when going out in a loaner.
- Take pictures of the vehicles when they return.
- Make sure the cars are empty of any customer belongings.
- I must make sure the customers bring the loaners back with a full tank of gas. If not then we have to charge the customer and fill up the tank.
- Answer any calls from customers for service if needed
- Book any oil changes that come through phone call.
- Plan ahead on when a customer is coming in for a loaner.
- I walk or drive depending, to 4 different buildings to check loaners and keys.
- Assist any service department that need help with a loaner.
- I make sure the cars are up to date with maintenance and inspections.
- I then get rid of vehicles that have reached the certain mileage.
- Sometimes I deliver a car or drive a customer to their home.
- Go to the town hall to register the rental vehicles.
- Help out any customer that is in need of assistance.
Grocery Picker
Walmart
Manchester, NH
10.2021 - 01.2022
- Used a device to pick a customers order. Then walked to the isle with correct grocery.
- Placed the grocery in a bag while the bag was in a basket designated for the correct customer.
- Organized the baskets to correct customer.
- Helped any customer in need of any assistance.
Crew Manager
McDonald's
Manchester, NH
05.2019 - 11.2021
- Took orders at the front desk with a customer service manner.
- Served food to the customer eating in and brought out customers food that were waiting in designated spot.
- Created a schedule for the employees of which tasks they were best at.
- Bagged food in which order the customers where ordering in.
- Restocked the whole store to make sure nothing was low.
- Cleaned the machines at night
- Made sure that everything was cleaned and organized during closing for morning shift.
- Asked customers to park in designated spot to keep the lines going so there were no build up.
Education
High School Diploma -
Bow High School
Bow, NH05-2022
Skills
- Multitasker
- Organizer
- Team leadership
- Positive Attitude
- Great Customer Service
- Perfectionist
- Eager to learn
- Problem Solving Abilities
- Reliability
- Active listener
- Excellent Communication
- Goal motivated
Timeline
Rental Car Manager
Quirk Cars
11.2022 - Current
Grocery Picker
Walmart
10.2021 - 01.2022
Crew Manager
McDonald's
05.2019 - 11.2021
High School Diploma -
Bow High School