Hi, I’m
Serenity Curtis
San Tan Valley,AZ
Summary
Motivated and detail‑oriented Medical Billing and Coding student graduating in June 2026, with strong customer service experience and a proven ability to succeed in remote work environments. Skilled in communication, problem‑solving, and managing sensitive information with accuracy and professionalism. Known for providing clear, supportive assistance to customers while maintaining a positive and patient attitude. Experienced in using computer systems, multitasking in fast‑paced settings, and staying organized while working independently. Excited to bring reliability, strong work ethic, and excellent customer service skills to a remote Customer Service Representative role.
Overview
4
years of professional experience
Work History
United States Postal Service (USPS)Goodyear, AZ
Mail Handler Assistant
05.2025 - 09.2025
Job overview
- Processed and organized high volumes of mail and parcels while maintaining accuracy and efficiency.
- Operated within structured distribution systems to ensure timely processing and routing.
- Maintained compliance with safety and operational standards in a fast-paced environment.
- Demonstrated reliability through consistent attendance and performance during peak operational periods.
Discover Financial ServicesRemote, AZ
Fraud Representative
02.2025 - 05.2025
Job overview
- Investigated suspicious account activity and verified customer identities using secure internal systems.
- Accurately documented case findings, ensuring compliance with regulatory and company standards.
- Managed sensitive customer information with confidentiality and professionalism.
- Communicated clearly with customers to resolve fraud-related concerns and protect account integrity.
- Worked independently in a fully remote environment while meeting productivity expectations.
IntouchCXMesa, AZ
Customer Service Representative
03.2024 - 12.2024
Job overview
- Responded to customer inquiries through phone and digital channels with professionalism and clarity.
- Documented account interactions thoroughly within CRM systems to maintain accurate records.
- Resolved account concerns efficiently while balancing multiple systems and priorities.
- Maintained strong written and verbal communication standards in high-volume environments.
Target CorporationMesa, AZ
Seasonal Style Consultant
09.2023 - 01.2024
Job overview
- Assisted guests with product selection and maintained organized merchandise displays.
- Provided responsive customer service during peak seasonal traffic periods.
- Supported team operations to ensure smooth department workflow.
Amazon.com, Inc.Mesa, AZ
Fulfillment Center Associate
04.2023 - 12.2023
Job overview
- Performed inventory scanning, picking, packing, and shipment preparation with attention to detail.
- Maintained productivity and accuracy standards in high-volume warehouse operations.
- Utilized digital tracking systems to ensure correct item processing and order fulfillment.
Walmart Inc.Mesa, AZ
Digital Personal Shopper
06.2021 - 07.2023
Job overview
- Managed online customer orders with strong attention to detail and efficiency.
- Communicated directly with customers regarding substitutions and order updates.
- Coordinated with multiple departments to ensure order accuracy and timely completion.
- Maintained digital records and inventory systems to support organized workflow.
- Demonstrated long-term reliability and commitment over a two-year tenure.
Education
Ultimate Medical Academy
Associate of Arts from Medical Billing And Coding
06-2026
Mesa High School
High School Diploma
05-2025
Skills
- Email & Digital Communication Management
- Professional Written Correspondence
- Google Workspace & Microsoft Office
- Calendar & Appointment Coordination
- Documentation & Compliance Accuracy
- CRM & Case Management Systems
- Data Entry & Information Verification
- Workflow Organization & Task Prioritization
- Customer Support & De-escalation
- Remote Work Discipline & Time Management
Languages
English
Timeline
Mail Handler Assistant
United States Postal Service (USPS)
05.2025 - 09.2025
Fraud Representative
Discover Financial Services
02.2025 - 05.2025
Customer Service Representative
IntouchCX
03.2024 - 12.2024
Seasonal Style Consultant
Target Corporation
09.2023 - 01.2024
Fulfillment Center Associate
Amazon.com, Inc.
04.2023 - 12.2023
Digital Personal Shopper
Walmart Inc.
06.2021 - 07.2023
Mesa High School
High School Diploma
Ultimate Medical Academy
Associate of Arts from Medical Billing And Coding