Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Serenity Dollard

Fort Worth,TX

Summary

CUSTOMER SERVICE REPRESENTATIVE Ambitious professional worker with a few years of experience, aiming for an opportunity where I can leverage my skills and knowledge to assist in the success of a company's goal. Looking for a position that will allow for personal and professional growth. Proven knowledge of conflict resolution, customer communication, and customer service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Chewy.com
09.2023 - Current
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Customer Service Representative

Concierge
02.2021 - 07.2023
  • Engaged with customers through personalized phone calls creating bespoken experiences tailored to their needs and preferences.
  • Responded to customer requests for products, services, and company information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Assisted with order placement, order status inquiries, merchandise questions, exchanges / returns / appeasements, sales questions and other general customer inquiries

Customer Service Associate

Walmart
03.2017 - 01.2019
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Education

High School Diploma -

North Crowley High
Fort Worth, TX
06-2020

Skills

  • Verbal and written communication
  • Data Entry
  • Microsoft office efficiency
  • Problem-Solving skills
  • Conflict resolution
  • Typing Average of 42 wpm
  • Project Management
  • Technologically savvy
  • Sales expertise
  • Inbound and Outbound Calling
  • Retail sales customer service

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Pharmacy Technician

Chewy.com
09.2023 - Current

Customer Service Representative

Concierge
02.2021 - 07.2023

Customer Service Associate

Walmart
03.2017 - 01.2019

High School Diploma -

North Crowley High

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