SHAQUONYA FIELDS
Royal Palm Beach
Summary
Dedicated customer service professional with extensive experience supporting patients, healthcare members, and customers in remote environments. Proficient in patient scheduling, insurance verification, medical records maintenance, HIPAA compliance, Medicare support, account management, and high-volume call handling. Renowned for delivering compassionate service while effectively resolving complex concerns and maintaining confidentiality. Committed to exceeding performance expectations and enhancing the overall customer experience through exceptional support and attention to detail.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Longevity Holdings
01.2024 - Current
- Oversaw and streamlined high-volume outbound customer interactions while maintaining accurate and up-to-date account information.
- Conducted thorough verification of customer data to uphold record accuracy.
- Resolve customer concerns while meeting productivity and quality metrics.
- Managed and integrated multiple software systems to enhance productivity in a remote setting.
Medical Customer Service Representative
HS1 Medical Management / Premier Eye Care
05.2021 - 12.2023
- Coordinated scheduling of patient appointments to enhance care delivery and support patient needs.
- Reviewed and authenticated insurance eligibility, focusing on vision coverage specifics.
- Updated electronic medical records while maintaining HIPAA compliance.
- Guided patients through eye care processes, delivering expert advice on exams, glasses, and contact lens options.
- Collaborated with providers and staff to ensure positive patient experiences.
- Facilitated communication between patients and healthcare providers to ensure timely follow-ups
Healthcare Customer Service Representative
Convey Health Solutions
06.2018 - 04.2021
- Addressed and resolved benefit and coverage inquiries for healthcare and Medicare members, ensuring comprehensive support.
- Utilized problem-solving skills to effectively manage and resolve challenging customer inquiries.
- Resolved customer inquiries and challenges to enhance overall service quality.
- Provided detailed information to customers about available healthcare services and benefits.
Education
High School Diploma -
Martin Luther King Jr. High School
Decatur, GeorgiaSkills
- Experienced in Microsoft Word
- Experience with CRM platforms
- Experienced with virtual collaboration platforms
- Detail-oriented data management
- Electronic health record systems
Timeline
Customer Service Representative
Longevity Holdings
01.2024 - Current
Medical Customer Service Representative
HS1 Medical Management / Premier Eye Care
05.2021 - 12.2023
Healthcare Customer Service Representative
Convey Health Solutions
06.2018 - 04.2021
High School Diploma -
Martin Luther King Jr. High School
CORE COMPETENCIES
- Medical Customer Service
- Insurance Verification
- HIPAA Compliance
- Electronic Medical Records (EMR/EHR)
- Patient Intake
- Healthcare Support
- Appointment Scheduling