Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
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ELIZABETH ROSE

Elliottsburg,PA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Eager to serve and support Lower Paxton Township and the community.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Select Medical
Camp Hill, PA
07.2024 - Current
  • Answer incoming calls and emails, providing frontline customer support, and assistance with account inquiries.
  • Maintain detailed records of customer interactions, transactions, and comments for future reference.
  • Inform customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Ask specific questions to determine service needs, and accurately input information into electronic systems.
  • De-escalate problematic customer concerns, maintaining a calm, friendly demeanor.
  • Conduct regular follow-up calls with customers after resolving their issues.

Giant Direct Professional Shopper

Giant Food Stores
Newport, USA
01.2022 - Current
  • Receive and fulfill customers' electronic orders efficiently and effectively
  • Responsible for assisting customers in need of support
  • Substitutes any out-of-stock item with a similar or better product
  • Organize orders in their proper 'staging' location
  • Maintain records by collecting, entering, and updating pertinent information into computer programs
  • File and organize invoices into a computer software system by date order
  • Print and manage reports for customer and employee use
  • Answer policy questions and resolve policy issues by gathering the necessary details to determine the correct course of action
  • Transfer callers to the appropriate departments

Giant Direct Facilitator

Giant Food Stores
Newport, USA
01.2022 - Current
  • Oversee all orders and confirm they are correct and meet store standards
  • Deliver orders and load them into the customers' vehicles

Education

High School Diploma -

West Perry High School
01.2024

Criminal Justice Certificate -

Cumberland Perry Area CTC
01.2024

Criminal Justice

Harrisburg Area Community College
Harrisburg

Skills

  • Strong organizational and time-management skills
  • Experience in Crime Scene Management
  • Ability to work independently and as part of a team
  • Detail-oriented and able to handle multiple tasks simultaneously
  • Strong Conflict Resolution and Problem-Solving Skills
  • Experience in Two-Way Radio Communications
  • Experience in Fingerprinting
  • Experience in Handcuffing
  • Experience in Traffic Stops
  • Experienced in Microsoft Word
  • Experienced in Outlook
  • Experienced in Google Applications

Certification

  • HIS Adult First Aid/CPR AED All Ages
  • Stop the Bleed Course
  • Bloodborne Pathogens Topic
  • Critical Thinking Training
  • Workplace Financial Management Training
  • Time Management Training
  • FEMA 100, 200, 700, 800
  • Operation Lifesaver/Railroad Investigation & Safety Course
  • Roadside Safety Module: Competition 1 and 2
  • Fire Integration Module: Competition 1
  • CPACTC Student of the Quarter - 2024

Volunteer Experience

  • Abundant Harvest Church, Duncannon, PA, 17020, Nursery Teacher, 01/2019, Present, Support the Children's Ministry Director regarding policies and procedures, Attend monthly Children's Ministry leadership team meetings, Prepare age-appropriate lessons, Provide age-appropriate supplies and snacks for nursery room.

Timeline

Customer Service Representative

Select Medical
07.2024 - Current

Giant Direct Professional Shopper

Giant Food Stores
01.2022 - Current

Giant Direct Facilitator

Giant Food Stores
01.2022 - Current

High School Diploma -

West Perry High School

Criminal Justice Certificate -

Cumberland Perry Area CTC

Criminal Justice

Harrisburg Area Community College

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ELIZABETH ROSE