Serenity Goodman
Haysville,KS
Summary
Proactive Production Manager successful at anticipating needs and making adjustments to schedules, materials and workflow. Ready to bring expertise to a company that is needing someone who is hands-on, knowledgeable and a resourceful leader. I am capable of bringing roughly 5 years of different types of management experience to the table to benefit the company and the team who works together in the company.
Overview
6
6
years of professional experience
Work History
Production Manager
In The Bag Cleaners
Wichita, KS
02.2022 - 03.2024
- Enhanced production efficiency by overseeing, coaching, and implementing everyday tasks that need completed.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Developed a comprehensive training program for new hires, resulting in higher employee retention rates and faster integration into the team.
- Interviewed, hired, and trained a majority of our new hires based off of their hired position in the workshop.
- Conducted reviews determining raises, worked with a budgeted amount to implement raises per team member based off of performance.
- Checked daily attendance, for time clock in as well as absenteeism. Team members in the production workshop call in to my phone personally.
- Review time off request forms, either approving or denying, or rescheduling them if need be.
- Giving verbal warnings, write ups, and completed terminations as well as completed paperwork following a termination.
- Hosted group meetings for team meetings and individual meetings for team member concerns outside of HR related information.
- Created or recreated checklists to assign or stay at a designated area to keep team members on track Monday-Friday, turned in to myself to be reviewed at the end of the week.
- Tracked team members based off of their goal number performance to give them their average come review time.
- Been on call for questions from retail locations in order to assist clients in the stores from the workshop.
- Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Mentored junior team members on best practices in production management, cultivating a skilled workforce capable of tackling complex challenges head on.
- Tracked pieces per hour from start to finish of the day for team members who are tracked based off of pieces per hour.
- Closed the workshop after everyone has left for the day.
Lead Care Giver
Home Instead Senior Care
Wichita, KS
08.2020 - 12.2021
- Enhanced patient well-being by providing compassionate and attentive care, addressing individual needs and preferences.
- Managed daily schedules for multiple patients, ensuring timely medication administration and adherence to medical advice.
- Improved patient satisfaction by creating a comfortable living environment through regular housekeeping tasks and personalized services.
- Mentored junior caregivers, helping them develop essential skills and confident decision-making abilities in high-pressure situations.
- Met with new hires in the clients homes to get them introduced to one another, or to ensure the new hire was comfortable with the tasks they needed to complete before leaving them with the client.
- Worked closely with management in relaying important health related information or concerns on the clients.
- Drove elderly clients to and from doctor appointments, scheduled doctor appointments for clients, and scheduled follow ups when needed.
- Boosted patient morale by fostering strong relationships built on trust, empathy, and open communication.
- Ensured accurate record-keeping of vital signs, medication intake, and daily activities for effective monitoring of patients'' progress.
- Educated family members on best practices for supporting their loved one''s ongoing health goals and challenges.
- Provided timely assistance with personal hygiene tasks such as bathing, grooming, dressing, maintaining dignity and respect throughout the process.
- Assisted patients with mobility limitations through proper transfer techniques and adaptive devices to ensure safe movement within their homes.
Lead Cashier
Walmart
Wichita, KS
11.2017 - 05.2019
- Cross trained in multiple departments to be a floater across the store, assisting management when and where needed, including teaching other new hires in the departments I filled in at.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined the checkout process for faster service, leading to increased customer loyalty.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Reduced cashier errors by implementing thorough training programs for new employees.
- Oversaw new hires who needed shadowed during their training process.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
Skills
- Team Development
- Production Planning
- Safety Management
- Training Coordination
- Production Scheduling
- Customer Support
- Inventory Management Specialist
- Assembly and Production
- Workflow Optimization
- Strong Leadership Abilities
- Performance Evaluation
- Quality Inspection
- Continuous Improvements
Timeline
Production Manager
In The Bag Cleaners
02.2022 - 03.2024
Lead Care Giver
Home Instead Senior Care
08.2020 - 12.2021
Lead Cashier
Walmart
11.2017 - 05.2019