Serenity Gunter
Gonzales,LA
Summary
Energetic and customer-focused individual with natural ability to connect with people and provide top-notch service. Possesses good understanding of fast-paced environments and effective communication skills. Committed to ensuring positive customer experiences and adding value to team.
Overview
1
1
year of professional experience
Work History
Carhop
Sonic Drive Inn
Geismar, LA
02.2025 - 06.2025
- Delivered food and beverages to customers efficiently, ensuring satisfaction and timely service.
- Maintained cleanliness of dining area and service station, adhering to health and safety standards.
- Operated point-of-sale system accurately, processing orders and handling cash transactions.
- Communicated effectively with kitchen staff to coordinate order preparation and delivery times.
- Adapted quickly to changing customer demands during peak hours, enhancing overall workflow efficiency.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
Cashier
Big Lots Stores, Inc.
Gonzales, LA
12.2024 - 03.2025
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated point-of-sale system efficiently, ensuring accurate transactions and cash handling.
- Processed returns and exchanges, resolving customer issues promptly and professionally.
- Educated customers on promotions and loyalty programs, increasing program participation rates.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
Retail Sales Associate
Ollie's Bargain Outlet
Gonzales, LA
03.2024 - 03.2025
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product selections and inquiries, enhancing overall shopping experience.
- Maintained organized checkout areas, ensuring cleanliness and accessibility of merchandise.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Assisted customers by answering questions and fulfilling requests.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
Education
High School Diploma -
St Amant High School
Saint Amant, LAAssociate of Applied Business - Business
River Parish Community College
Gonzales, LA08-2024
Skills
- Good communication
- Drive-thru experience
- Strong work ethic
- Flexible schedule
- Multi Tasking
- Memory retention
- Friendly attitude
- Fast and efficient
Timeline
Carhop
Sonic Drive Inn
02.2025 - 06.2025
Cashier
Big Lots Stores, Inc.
12.2024 - 03.2025
Retail Sales Associate
Ollie's Bargain Outlet
03.2024 - 03.2025
High School Diploma -
St Amant High School
Associate of Applied Business - Business
River Parish Community College