Serenity Hamilton
Houston
Summary
Versatile and results-oriented professional with a strong background in security and childcare, honed at Texas Department of Criminal Justice and Child Care Careers Services Preschool. Excelled in enhancing safety, fostering team collaboration, and implementing effective educational programs. Skilled in verbal communication and inmate supervision, demonstrating integrity and a positive attitude in high-stress environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Correction Officer
Texas Department Of Criminal Justice
04.2024 - Current
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
Work From Home Agent
Alorica
01.2023 - 04.2024
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
Childcare Educator
Child Care Careers Services Preschool
03.2023 - 11.2023
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
Cashier Team Lead
Burlington Coat Factory Warehouse
02.2021 - 03.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Security Officer
Allied Universal Security Services
01.2021 - 05.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Warehouse Worker
DHL Global Mail
06.2020 - 01.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Education
High School Diploma -
Atascocita High School
Atascocita TX05-2019
Skills
- Verbal communication
- Patience and empathy
- Team leadership
- Report writing
- Packaging and labeling
- Security procedures
- Cash handling
- Security guard license
- Picking and packing
- Early childhood education
- Positive attitude
- General security
- Self-motivated and disciplined
- Inmate supervision
- Flexible schedule
- Detail-oriented
- Integrity and honesty
- Loading and unloading
- Team management
- CPR training
- Superior customer service
- Warehouse safety
- Verbal and written communication
- Lesson planning
- Classroom management
Accomplishments
- Supervised groups of up to 23 children from three months to 7 years of age.
- Promoted to Level II| Corrections Officer after 11 months of employment.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved by completing tasks with accuracy and efficiency.
Certification
- Suicide Prevention Training Certificate - Various mental health organizations or correctional training academies.
Languages
English
Full Professional
Timeline
Correction Officer
Texas Department Of Criminal Justice
04.2024 - Current
Childcare Educator
Child Care Careers Services Preschool
03.2023 - 11.2023
Work From Home Agent
Alorica
01.2023 - 04.2024
Cashier Team Lead
Burlington Coat Factory Warehouse
02.2021 - 03.2022
Security Officer
Allied Universal Security Services
01.2021 - 05.2021
Warehouse Worker
DHL Global Mail
06.2020 - 01.2021
High School Diploma -
Atascocita High School
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