Serenity Hamilton Ouk
Las Vegas,NV
Summary
Offering friendly and cooperative attitude, with willingness to learn and grow in dynamic environment. Brings understanding of importance of customer service and teamwork, along with ability to handle tasks efficiently and accurately. Ready to use and develop communication and problem-solving skills in Desired Position role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lifeguard
Park MGM
Las Vegas, NV
06.2024 - 06.2025
- Provided exceptional service to guests at pool, anticipating needs and assisting with seating and cabanas.
- Performed opening and closing duties, ensuring a pristine appearance of pool deck throughout shifts.
- Assisted with towel and desk operations to enhance guest experience.
- Maintained cleanliness of pool deck by straightening chairs, collecting soiled towels, and disposing of trash.
Crew Member
Baskin-Robbins
Las Vegas, NV
12.2022 - 06.2024
- Prepared products adhering to operational and quality standards in a fast-paced environment.
- Delivered friendly guest experiences, ensuring satisfaction and fostering loyalty.
- Collaborated with team members to address guest needs and encourage repeat visits.
- Prioritized guest satisfaction by ensuring positive experiences before departure.
- Responded to guest inquiries and resolved issues promptly.
- Operated POS system and managed cash handling efficiently.
Education
High School Diploma -
Nevada Virtual Charter School
Las Vegas, NV05.2025
Skills
- Customer service excellence
- Sanitation and cleanliness
- Time management expertise
- Effective communication skills
- Cash handling proficiency
- Food safety compliance
Certification
- Food Handlers Card
- American Red Cross First Aid CPR/AED certified
Timeline
Lifeguard
Park MGM
06.2024 - 06.2025
Crew Member
Baskin-Robbins
12.2022 - 06.2024
High School Diploma -
Nevada Virtual Charter School