Serenity Imker
Bay City,MI
Summary
Lending professional knowledgeable in branch procedures and NCUA regulations. Looking to bring further success to the credit union through building and empowering capable teams, adhering to and communicating policies and procedures, and a dedication to member service.
Overview
3
3
years of professional experience
Work History
E-Services Representative/E-Lending Processor
Dort Financial Credit Union
06.2022 - Current
- Assisted members through a remote environment while communicating via email, text, and phone and using virtual services such as DocuSign, allowing members who are unable to visit a branch ease of access to their lending needs.
- Consistently stay within the top 5 GAP and Warranty sales for the entire company while having an in-depth understanding of all products and services offered.
- Communicated with the members regarding complex lending needs which involved loan modifications and first payment issues.
Teller Mentor
Dort Financial Credit Union
09.2021 - 06.2022
- Trained newly hired employees from tellers to managers during the teller training process to ensure that company policy was understood and carried the knowledge and confidence in their roles before sending them off to their designated department to perform daily tasks.
- Lead teller meetings which included planning, scheduling, communicating with the team, and sending out a wrap-up email regarding what was discussed
- Assisted management with scheduling and planning in order for branch to run smoothly
Branch Support Specialist
Dort Financial Credit Union
11.2020 - 09.2021
- Enhanced member satisfaction by promptly addressing inquiries and resolving issues.
- Lead the Safe Deposit Box delinquency project to bring 155 delinquent boxes current involving keeping and organized spreadsheet, communicating with members, scheduling times to meet with the locksmith for drilled out boxes, and working closely with management to ensure items were handled properly and sent to probate.
- Audited weekly reports of new accounts and loans issued to ensure employees are following guidelines and to mitigate mistakes.
Education
BBA - General Business
Walsh College
2023
Associate of Applied Science - Business Management
Mott Community College
2022
Skills
- Decision-making
- Advanced experience with Microsoft Office
- Training and development
- Product sales and upselling
- Conflict Resolution
- Regulatory compliance and risk management
Licenses & Certifications
Notary Public- State of Michigan
Issued Feb 2021 - Expired Feb 2027
Timeline
E-Services Representative/E-Lending Processor
Dort Financial Credit Union
06.2022 - Current
Teller Mentor
Dort Financial Credit Union
09.2021 - 06.2022
Branch Support Specialist
Dort Financial Credit Union
11.2020 - 09.2021
BBA - General Business
Walsh College
Associate of Applied Science - Business Management
Mott Community College
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