melanie small
Houston,TX
Summary
Dynamic Automotive Indirect Lending Account Representative at Wells Fargo, adept at enhancing customer satisfaction through effective problem-solving and relationship building. Proven expertise in document management and consultative sales, driving successful loan processing and client engagement. Recognized for training initiatives that improved team efficiency and communication.
Overview
1
1
Certification
Work History
Automotive Indirect Lending Account Representative
Wells Fargo Indirect Lendimg
- Managed client inquiries to ensure timely resolution and satisfaction.
- Assisted in processing loan applications, maintaining accuracy throughout documentation.
- Collaborated with sales teams to streamline communication and enhance customer service.
- Provided training on new systems to improve team efficiency and knowledge retention.
Retired Texas Real Estate Broker
Self Employed Realtor
Houston, TX
2004 - 2016
- Negotiated property sales agreements, ensuring favorable terms for clients.
- Conducted market analysis to determine competitive pricing and investment opportunities.
- Developed marketing strategies utilizing digital platforms and social media for property listings.
- Guided clients through buying and selling processes, providing expert advice and support.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Negotiated purchase contracts and lease agreements to establish maximum value for clients.
- Facilitated collaboration with mortgage brokers, attorneys, and stakeholders to streamline processes and ensure effective communication throughout transactions.
Trained for Automotive Compliance and Sales
Self Employed
Houston, TX
2000 - 2005
- Negotiated property sales agreements, ensuring favorable terms for clients.
- Conducted market analysis to determine competitive pricing and investment opportunities.
- Developed marketing strategies utilizing digital platforms and social media for property listings.
- Guided clients through buying and selling processes, providing expert advice and support.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Negotiated purchase contracts and lease agreements to establish maximum value for clients.
- Facilitated collaboration with mortgage brokers, attorneys, and stakeholders to streamline processes and ensure effective communication throughout transactions.
Education
Political Sciemce
Arizona State University
Tempe, AZHigh School Diploma -
Jamesville Dewitt High School
Dewitt, NY06.1976
Skills
Customer engagement
CRM proficiency
Customer relationship management
Account management
Document management
Document control
Goal oriented
Sales proficiency
Prospecting skills
Account reconciliation
Sales proposal creation
Regulatory compliance
Consultative sales
Business development
Sales expertise
Contract negotiation and closing tactics
Communication and negotiations
Opening and closing procedures
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Reliability
Excellent communication
Customer satisfaction
Organizational skills
Team collaboration
Team leadership
Active listening
Effective communication
Adaptability and flexibility
Decision-making
Relationship building
Task prioritization
Self motivation
Product knowledge
Interpersonal skills
Conflict resolution
Sales process
Goal setting
Professionalism
Adaptability
Written communication
Sales reporting
Customer retention
Sales training
Client acquisition
Networking skills
Professional demeanor
Problem-solving aptitude
Pricing strategy
Market research
Sales techniques
Territory management
Upselling techniques
Persuasive communication
Negotiation tactics
Consultative selling
Brand representation
Certification
Texas Real Estate Broker’s License currently in inactive status
Timeline
Automotive Indirect Lending Account Representative
Wells Fargo Indirect Lendimg
Retired Texas Real Estate Broker
Self Employed Realtor
2004 - 2016
Trained for Automotive Compliance and Sales
Self Employed
2000 - 2005
Political Sciemce
Arizona State University
High School Diploma -
Jamesville Dewitt High School