CHAD K. WILLIAMS
Brooklyn,NY
Summary
Highly motivated professional with extensive customer service and sales experience with excellent time management and communication skills. Proven team building experience with strong work ethic and desire to learn.
Experienced with engaging customers to identify their needs and provide suitable solutions. Utilizes persuasive communication techniques to build strong client relationships and drive sales. Track record of effective problem-solving, ensuring high levels of customer satisfaction and loyalty.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
DIRECT AND INDIRECT CUSTOMER SALES REPRESENTATIVE
CROSSTOWN SOLUTIONS
Brooklyn, New York
- I interact with customers on behalf of an organization.
- I provide information about products and services, take orders, respond to customer complaints, and process returns.
- I answer incoming calls in telephone call centers, which are increasingly called customer contact centers.
- I also tend to be social, meaning that I thrive in situations where they can interact with, persuade, or help people.
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in upselling products, enhancing customer experience and satisfaction levels.
- Maintained accurate records of customer interactions using CRM software.
- Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
Chef
El Shaddai Eatry
Brooklyn, NY
02.2024 - Current
- Prepared diverse menu items, ensuring quality and presentation standards met.
- Collaborated with kitchen staff to streamline food preparation processes.
- Maintained cleanliness and organization of kitchen workspace for efficiency.
- Assisted in inventory management, tracking supplies and reducing waste.
- Provided exceptional customer service to enhance dining experience.
- Managed multiple tables efficiently, ensuring timely order delivery.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Assisted in setting up and breaking down banquet events according to specified layouts.
- Delivered food and beverages to guests promptly, ensuring high service standards.
- Maintained cleanliness of dining areas during events, adhering to health and safety regulations.
- Monitored dining area for cleanliness and restocked supplies as needed throughout events.
Team Leader
Primark
Brooklyn, NY
02.2024 - 12.2024
- Orchestrated team activities and enhanced communication to ensure successful attainment of performance targets.
- Trained new staff on operational procedures and company policies to ensure compliance.
- Streamlined inventory management processes, reducing discrepancies and improving accuracy.
- Implemented quality control measures to enhance product presentation and customer satisfaction.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
CXC/ SALE CAPTAIN
MACY'S
Brooklyn, NY
08.2022 - 11.2023
- Evaluated and refined each stage of the customer journey to maximize engagement and operational effectiveness.
- Implementing change that anticipates and addresses customer questions, needs, and complaints.
- Ensuring that customers have a positive experience.
- Achieved improved sales outcomes through effective collaboration with manager and sales captain. Enhanced team efficiency by streamlining communication processes. Contributed to a positive sales culture that prioritized customer satisfaction.
- BILLING CLIENTELE / RETURN CUSTOMER / provide potential and existing customers with exceptional services.
- Reviewing and pulling insights from analytics and data.
- Managing associates, placements to area most needed, scheduling, time card, shift pick up, etc
- Achieved accurate cash management by opening and closing cash drawer and register daily. Streamlined cash flow balancing with sales activities. Delivered prompt change for cash transactions, enhancing customer satisfaction.
- Led daily operations to ensure seamless customer service and satisfaction.
- Trained and mentored team members on store procedures and policies.
- Implemented inventory management practices to optimize stock levels.
- Streamlined checkout processes, enhancing efficiency and reducing wait times.
- Coordinated promotional events, driving increased foot traffic and sales.
- Analyzed sales data to identify trends and improve product placement strategies.
- Developed staff schedules to align with peak shopping periods, maximizing productivity.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Controlled food costs and managed inventory.
- Increased overall corporate sales by developing and implementing strategic sales plans and forecasts.
SEASONAL ASM
Spirit halloween
07.2023 - 11.2023
- MAKE SCHEDULE
- INTERVIEW
- PROCESS SHIPMENT
- FILL OUT PAPERWORK
- SEASONAL PLANNER
- BUILD STORE
Sales Administrator / customer representative
Ramsay Simone Boutique
Capitol Heights, Maryland
11.2018 - 07.2022
- Coordinated order fulfillment and logistics, utilizing UPS, USPS, and FedEx for reliable shipping.
- Executed comprehensive management of social media accounts, ensuring consistent engagement and content alignment on Facebook, Instagram, LinkedIn, and Pinterest.
- Attended pop up shops and trade shows
- Uses Microsoft, excel, words, office, teams, outlook, zoom
- Purchased new inventory from wholesalers for online store
- Coordinated various administrative tasks to ensure smooth office operations and support team objectives.
- Sent out emails to customer about upcoming sales
- Created, organized and kept track of cost of goods sold and profit and loss financials in excel spreadsheet
- Processed customer orders efficiently, ensuring accuracy and timely fulfillment.
- Monitored stock levels and executed reordering processes to maintain adequate inventory supplies.
- Assisted in inventory management, tracking stock levels and reordering supplies as needed.
- Maintained comprehensive records of sales transactions and customer interactions for reporting purposes.
Lead Cook/Manager
Kentucky Fried Chicken
Hyattsville, Maryland
01.2021 - 11.2021
- Oversee and train new employees
- Inspect supplies, equipment and work areas
- Ensure that employees comply with health and food safety standards
- Setting up, cleaning and organizing workstations
- Handle multiple food orders at a time
- Preparing food for service
- Schedule staff and cover any unfilled shifts
- Train new employees and assist with managing day to day operations of restaurant
- Supervised kitchen staff to ensure efficient meal preparation and adherence to safety protocols.
- Developed daily production schedules to optimize workflow and minimize food waste.
- Took over line positions in event of emergency.
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
- Maximized ingredient usage by developing creative daily specials that showcased seasonal produce and reduced food costs.
- Achieved high customer satisfaction ratings by promptly addressing concerns regarding menu items or food quality issues.
- Demonstrated strong leadership skills by stepping in as acting kitchen manager during periods of personnel absence or transition.
BRS/ BACK ROOM SUPERVISOR / visual associate
TJ MAXX
01.2021 - 11.2021
- Receive truck and unload place merchandise on the sale floor direct employees specific area and setting task for college
- Organizes and rotates back stock for easy replenishment. Maintains and upholds merchandising philosophy and signage standards.
- Visual assistance: present and arrange areas for customers to see.
- Arrange layout, display, interior design/ exterior.
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained new staff on merchandising standards and customer service best practices.
- Coordinated preventive maintenance schedules for rooms with the engineering department, ensuring timely completion without disrupting guest experience.
- Maintained high standards of guest service with thorough training and supervision of team members.
- Communicated effectively with cross-functional teams to align visual strategies with marketing initiatives.
- Assisted in training new Visual Associates, sharing best practices for store design and merchandising.
- Led team meetings to discuss sales goals, performance metrics, and operational improvements.
Education
High School Diploma -
Boys And Girls High School
Brooklyn, NY06-2022
Skills
- Clear interpersonal communication
- Team Player
- Customer engagement
- Guest Services
- Inventory control procedures
- Cash handling
- Merchandising
- Computer science
- Experience with Microsoft software
- Resilience under pressure
- Market awareness
- Company policies
- Salesmanship
- Distribution strategy management
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of 10 in the development of SALE CAPTURE.
Affiliations
- Institute of Electrical and Electronics Engineers
- American Medical Informatics Association
Certification
- CPSP - Certified Professional Sales Person
- CSP - Certified Sales Professional
Languages
English
Full Professional
Timeline
Chef
El Shaddai Eatry
02.2024 - Current
Team Leader
Primark
02.2024 - 12.2024
SEASONAL ASM
Spirit halloween
07.2023 - 11.2023
CXC/ SALE CAPTAIN
MACY'S
08.2022 - 11.2023
Lead Cook/Manager
Kentucky Fried Chicken
01.2021 - 11.2021
BRS/ BACK ROOM SUPERVISOR / visual associate
TJ MAXX
01.2021 - 11.2021
Sales Administrator / customer representative
Ramsay Simone Boutique
11.2018 - 07.2022
DIRECT AND INDIRECT CUSTOMER SALES REPRESENTATIVE
CROSSTOWN SOLUTIONS
High School Diploma -
Boys And Girls High School