Serenity Jackson
Dover,DE
Summary
Dynamic professional with a proven track record in compassionate caregiving and customer service skills, honed across roles from Above Expectations to Dover Montessori. Excelled in behavior redirection and medication administration, enhancing client wellness and safety. Achieved significant improvements in social skills development, demonstrating a strong ability to adapt and thrive in diverse environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Above Expectations
Dover, DE
11.2023 - 05.2024
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Construction Flagger
American Flag
06.2020 - 10.2022
- Managed high-stress situations effectively while calmly directing heavy vehicular and pedestrian traffic amidst adverse weather conditions or unforeseen obstructions.
- Facilitated smooth traffic transitions by expertly utilizing two-way radios for precise communication with coworkers at opposite ends of the construction zone.
- Promoted teamwork through active collaboration with crew members on various aspects of project execution such as material handling, equipment operation, or general labor tasks when needed.
- Provided essential instructions to foremen, crew chiefs and other flaggers.
- Enhanced safety for workers and the public through diligent monitoring of work zones and flagging operations.
Wingstop
Cashier
Dover De
12.2021 - 07.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Caregiver
SilverLining
Dover De
03.2022 - 03.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Childcare Assistant
Learn Play & Grow
Dover, DE
08.2015 - 06.2020
Dietary Aide
Westminster Village North
Dover, DE
10.2017 - 10.2019
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
Childcare Assistant
Dover Montessori
Dover, DE
10.2016 - 07.2017
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Supported early language development through storytelling, songs, and interactive conversations with children.
Education
Early Childhood Education
Polytech High School
Woodside, DE06.2020
Skills
- Basic Accounting
- Behavior redirection
- Customer Service Skills
- Compassionate Caregiving
- Medication Administration
- Social Skills Development
Certification
-CPR
- Medication Administration
Timeline
Direct Support Professional
Above Expectations
11.2023 - 05.2024
Caregiver
SilverLining
03.2022 - 03.2022
Wingstop
Cashier
12.2021 - 07.2022
Construction Flagger
American Flag
06.2020 - 10.2022
Dietary Aide
Westminster Village North
10.2017 - 10.2019
Childcare Assistant
Dover Montessori
10.2016 - 07.2017
Childcare Assistant
Learn Play & Grow
08.2015 - 06.2020
Early Childhood Education
Polytech High School