SERENITY MAHONEY
Hayward,CA
Summary
Motivated team player with extensive experience in delivering exceptional customer service. Demonstrated ability to maintain composure and professionalism in high-stress situations, effectively resolving customer complaints with speed and efficiency always including a great closing. Skilled in handling a wide range of customer inquiries and concerns through various communication channels including phone, email, and message center interfaces. Exceptional communication, organizational, and multitasking skills contribute to providing the highest quality service and fostering positive customer experiences that align with the company's growth objectives. Experienced with providing quality in-home care and support to clients. Using patience to assist with daily activities. Strong understanding of health and safety protocols, ensuring secure and caring environment for those under my care.
Overview
5
5
years of professional experience
Work History
IHSS Care Provider
Clinnete
12.2022 - Current
- Provided transportation for clients to medical appointments, social events, grocery shopping and other necessary outings.
- Ensured a safe and comfortable environment by maintaining a clean and organized living space.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Overall assist on making my clients life easier
CSR Representative
Enterprise Holdings
08.2021 - 08.2023
- Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
- Concluding customer with a warm closing ensuring customers experience is a success.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Improved overall call center performance with effective coaching and feedback to team members.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Onboarded and trained customer representatives to meet performance.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through phone and email correspondence.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
Courtesy Clerk
Safeway
01.2020 - 11.2020
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Collected more than Number shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
Education
Graduated -
Dewey Academy
05.2020
Skills
- Excellent Communication
- Customer service
- Problem Solving
- Multitasking
- Store merchandise handling
- Cash register operations
- Attention to detail
Timeline
IHSS Care Provider
Clinnete
12.2022 - Current
CSR Representative
Enterprise Holdings
08.2021 - 08.2023
Courtesy Clerk
Safeway
01.2020 - 11.2020
Graduated -
Dewey Academy