Serenity McWilliams
Coolidge,AZ
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Fast Food Worker
Burger King
Florence, AZ
08.2023 - 05.2025
- Operated kitchen equipment efficiently to prepare food items according to established recipes.
- Maintained cleanliness and organization of workstations to ensure compliance with health and safety standards.
- Assisted in training new employees on food preparation techniques and customer service protocols.
- Provided exceptional customer service by promptly addressing inquiries and resolving complaints effectively.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed customer transactions efficiently.
- Maintained cleanliness and organization of workstations and dining areas.
- Accurately handled cash register transactions while providing excellent customer service.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Assisted counter staff in packing ready orders and distributing to customers.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
- Resolved customer complaints promptly, maintaining a positive dining experience for all patrons.
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
- Operated and sanitized kitchen and food preparation equipment.
Sales Associate
Circle K
Florence, AZ
07.2022 - 12.2022
- Assisted customers with product selection and provided exceptional service to enhance satisfaction.
- Collaborated with team members to maintain store cleanliness and organization standards.
- Operated cash register efficiently, processing transactions accurately and quickly.
- Restocked merchandise shelves promptly to ensure product availability for customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Lifeguard
Florence Park And Recreation
Florence, AZ
05.2019 - 09.2019
- Monitored pool area to ensure safety of all patrons and compliance with facility regulations.
- Responded promptly to emergencies, providing first aid and CPR as needed.
- Maintained cleanliness and orderliness of pool facilities and surrounding areas.
- Educated guests on pool rules and safety protocols to promote a safe environment.
Education
High School Diploma -
Florence High School
Florence, AZSkills
- Customer service
- Positive attitude and enthusiasm
- Cleaning and sanitation
- Fast and efficient service worker
Timeline
Fast Food Worker
Burger King
08.2023 - 05.2025
Sales Associate
Circle K
07.2022 - 12.2022
Lifeguard
Florence Park And Recreation
05.2019 - 09.2019
High School Diploma -
Florence High School