Serenity Mendez
Washington,DC
Summary
Experienced with conducting thorough research and analyzing data to support academic projects. Utilizes strong organizational skills and attention to detail to ensure accuracy and reliability of findings. Knowledge of statistical software and effective communication techniques to present research results clearly.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Research & Operations Coordinator
The International Institute for the Brain
Washington, DC
08.2024 - Current
- Lead daily coordination for a clinical special education program, supporting therapy schedules, academic programming, family communication, vendor needs, and leadership follow-up
- Clean, code, and analyze student-level behavioral and academic data in Excel and R to calculate frequencies, compare session trends, visualize progress, and identify patterns
- Monitor confidential student records, service logs, behavioral notes, schedules, and operational files to support compliance, continuity of care, interdisciplinary communication, and accurate reporting
- Prepare research-informed summaries, progress narratives, meeting materials, data visuals, outreach documents, and grant funding-related content by translating clinical, educational, behavioral, and operational information into clear written deliverables
- Support staff onboarding and training by reviewing student routines, documentation standards, behavior tracking procedures, operational workflows, and communication expectations
Manager
Georgetown Cupcake
Washington, DC
11.2022 - 02.2026
- Led and managed high-volume daily operations, staffing, scheduling, customer flow, inventory needs, and financial closeout procedures while balancing competing priorities in a fast-paced environment
- Trained, supervised, and oriented team members by delegating responsibilities, reinforcing procedures, and maintaining consistency across service, communication, and workflow expectations
Research Intern
George Washington University
Washington, DC
01.2024 - 05.2024
- Supported IRB-approved human subjects research examining emotional arousal, facial recognition, and visual processing variables using MATLAB, E-Prime, SPSS, and R
- Assisted with participant recruitment, screening, protocol implementation, behavioral data collection, and troubleshooting during laboratory research sessions, while maintaining ethical compliance
- Organized, cleaned, entered, and reviewed research data to support statistical analysis, literature review, internal research study records, questionnaires, materials and presentation content
- Evaluated and reviewed primary research literature and contributed to refining research study procedures, helping improve participant retention and overall data and document quality for consistency
Behavioral Health Intern
Pathway Behavioral Health
Washington, DC
10.2023 - 05.2024
- Composed detailed behavioral session notes and maintained accurate ABC, frequency, and duration data to support treatment planning, progress monitoring, and clinical documentation standards
- Identified behavioral patterns and intervention responses through ongoing observation, documentation review, and collaboration with behavioral staff across client-centered treatment settings
Healthcare Intern
Dimock Center
Boston, MA
07.2022 - 08.2022
- Supported patient scheduling, record coordination, front-desk operations and communication, and administrative work in a high-volume community health setting serving 100+ daily patients
- Developed and distributed 200+ health education materials focused on preventive care, healthcare access, and community-based resources
Pharmaceutical Intern
Sanofi Genzyme
Cambridge, MA
07.2021 - 08.2021
- Supported rare blood disease department by collecting data, developing educational materials, and contributing to outreach planning for national healthcare events to increase visibility, resource awareness, and community engagement
Education
Bachelor of Science - Cognitive Neuroscience
George Washington University
Washington, DC05-2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Attention to detail
- Calm under pressure
- Ability to manage competing priorities
- Project management
- Data visualization
- Clinical documentation
Certification
- NIDA CTN Good Clinical Practice (GCP)
- CITI GCP - Social & Behavioral Research
Timeline
Research & Operations Coordinator
The International Institute for the Brain
08.2024 - Current
Research Intern
George Washington University
01.2024 - 05.2024
Behavioral Health Intern
Pathway Behavioral Health
10.2023 - 05.2024
Manager
Georgetown Cupcake
11.2022 - 02.2026
Healthcare Intern
Dimock Center
07.2022 - 08.2022
Pharmaceutical Intern
Sanofi Genzyme
07.2021 - 08.2021
Bachelor of Science - Cognitive Neuroscience
George Washington University