Audrey Chavis
Department of Veterans Affairs
Hillsborough,NC
1
Language
1
Certification
Dedicated Customer Service Representative with over 20 years of experience in Customer Service, including 10 years in the Healthcare Industry, enhancing lives through empathetic care, superior communication, and comprehensive support. Experienced with handling patient and customer inquiries while providing support in a healthcare setting. Strong communication skills and empathy to resolve issues and ensure patient and customer satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.
Work History
Inventory Management Specialist/Clinical Research Coordinator
- Managed inventory levels to ensure compliance with Department of Veterans Affairs regulations.
- Coordinated stock replenishment processes to maintain optimal supply availability.
- Conducted regular audits to verify accuracy of inventory records and reduce discrepancies.
- Coordinated logistics for clinical trials, ensuring compliance with regulatory requirements and protocols.
- Managed participant recruitment and retention efforts to enhance trial enrollment rates.
- Developed and maintained study documentation, including informed consent forms and regulatory submissions.
Nursing Office Administration
- Coordinated scheduling for Nursing Office enhancing operational efficiency.
- Developed streamlined filing systems, improving document retrieval speed and organization.
- Implemented process improvements for administrative tasks, reducing turnaround time significantly.
- Facilitated communication between patients and healthcare providers, enhancing understanding of care plans.
- Implemented feedback mechanisms from families, contributing to enhanced patient experience strategies.
- Improved communication between medical staff and families by serving as a liaison for information exchange.
Advocate Member Service Representative
- Provided comprehensive support to members regarding Medicare benefits and services.
- Assisted in resolving member inquiries through effective communication and problem-solving skills.
- Maintained accurate records of member interactions using CRM systems for future reference.
- Educated members on coverage options, ensuring understanding of their benefits and rights.
- Collaborated with cross-functional teams to enhance service delivery and improve member experiences.
Education
Associate of Applied Science - Business Administration And Management
Skills
Customer Support
Patient Assistance
Active Listening
Customer service
Friendly
positive attitude
Attention to detail
Flexible and adaptable
Dependable and responsible
Excellent communication
Organizational skills
Daily Living Support
Health Record Documentation
Empathy
Time Management
Certification
Currently Pursuing Certification In:
- First Aid and CPR
Languages
Spanish
Professional Working
Timeline
Inventory Management Specialist/Clinical Research Coordinator
Department of Veterans Affairs
Read More
Nursing Office Administration
NYU Medical Center-Rusk Institute
Read More
Advocate Member Service Representative
United Healthcare Medicare & Retirement
Read More
CUNY-College of Staten Island
Associate of Applied Science from Business Administration And Management
Read More