Serenity Perez
Kissimmee,FL
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Chili's Restaurant
Kissimmee, FL
09.2024 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Created reports on sales trends, inventory levels, and financial data.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Implemented new procedures or systems to improve efficiency within the organization.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Supervised daily operations including scheduling shifts, assigning duties.
Bartender
Chili's Restaurant
Kissimmee, FL
07.2024 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
To Go
Chili's Restaurant
Kissimmee, FL
11.2023 - Current
- Greeted customers and provided menus.
- Organized and tracked to-go orders while maintaining accuracy.
- Confirmed customer orders through verbal communication with kitchen staff and management.
- Provided customer service by answering questions, addressing complaints, and resolving issues in a timely manner.
- Processed payments accurately and efficiently using POS system.
- Prepared drinks according to recipes and specifications.
- Verified that prepared food met requirements for quality and quantity before delivery.
Server
Chili's Restaurant
Kissimmee, FL
11.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
Food Runner
Chili's Restaurant
Kissimmee, FL
06.2023 - Current
- Assisted servers in setting up tables for guests.
- Organized food orders and ensured accuracy of items served to customers.
- Greeted and welcomed customers as they arrived at the restaurant.
- Delivered food to guests in a timely manner while following safety protocols.
- Checked all dishes before delivering them to ensure quality standards were met.
- Replenished water glasses, bread baskets, condiments and other necessities during meal service.
Host
Chili's Restaurant
Kissimmee, FL
04.2023 - Current
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Assisted servers in seating guests by escorting them to their tables.
- Provided customers with accurate wait times and monitored waiting list.
- Managed dining room layout to maximize efficiency of staff members.
Education
High School Diploma -
Osceola High School
Kissimmee, FL06-2025
Skills
- Recruiting and interviewing
- Sales monitoring
- Budget assistance
- Employee engagement
- Business development understanding
- Team collaboration
- Policy administration
- Sales reporting
- Customer service and satisfaction
- Contract management
- Conflict resolution
- Strategic thinking
- CSS
- Budgeting and finance
- Customer relationship management (CRM)
- Team leadership
- Succession planning
- Money handling
- Employee performance evaluations
- Employee supervision
- Process improvement strategies
- Promotional planning
Timeline
Assistant Manager
Chili's Restaurant
09.2024 - Current
Bartender
Chili's Restaurant
07.2024 - Current
To Go
Chili's Restaurant
11.2023 - Current
Server
Chili's Restaurant
11.2023 - Current
Food Runner
Chili's Restaurant
06.2023 - Current
Host
Chili's Restaurant
04.2023 - Current
High School Diploma -
Osceola High School