Serenity Perez
Hartford,CT
Summary
Dynamic and motivated college student with a strong academic background seeking part-time opportunities to gain valuable work experience.
Strong Focus in operating POS systems, taking orders, managing tables, and customer service in fast-paced restaurant environments. Skilled in training new staff and maintaining high service standards. Committed to positively contributing to team dynamics while delivering exceptional customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Breakfast Server
Lox Stock & Bagel
10.2024 - Current
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Kept up to date knowledge on current menu offerings, including daily specials and seasonal changes.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment for breakfast service.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Efficiently managed high volume breakfast service, maintaining consistent quality and speed of service.
- Served food and beverages promptly with focused attention to customer needs.
- Replenished condiments and other supplies at tables and service bars.
- Enhanced guest satisfaction by providing exceptional service during breakfast hours.
Shift Leader
Watertown Creamery
01.2022 - Current
- Trained and mentored new servers on menu knowledge and service standards.
- Collaborated with kitchen staff to streamline communication and improve service speed.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
Cashier
Agway
03.2022 - 01.2023
- Stocking and Merchandising
- Handled Cash, Card, and Check Payments Through POS
- Answered Questions with Product Knowledge
- Completed Daily Maintenance and Tasks To Keep Area Clean
- Warmly Greeted and Welcomed Customers
Wellness Member
YMCA of Greater Waterbury
07.2021 - 08.2022
- Welcomed and helped gym members to sign up for wellness programs, helping them feel more connected and engaged.
- Tracked member progress, including weight and fitness goals, to celebrate their achievements and keep them motivated.
- Shared information to push a healthy lifestyle and support members in their wellness journey.
- Helped set personal fitness goals and offered regular check-ins for guidance and encouragement.
- Provided friendly motivation and support, helping members stay committed to their fitness goals.
Education
High School -
Southington High School Carol M. Small Regional Agriculture Center
Southington, CT06.2023
Associate of Science - Allied Health General Studies
Middlesex Community College
Middletown05-2028
Skills
- Effective multitasking
- Cleanliness and hygiene
- Kitchen staff support
- Order taking
- Cash register operation
- Consistent work performance
- Customer engagement
- Menu memorization
Certification
- FFA Member, 2022-2023
- Greenhand Certificate, 2020
Work Preference
Work Type
Part TimeInternshipLocation Preference
RemoteHybridOn-SiteTimeline
Breakfast Server
Lox Stock & Bagel
10.2024 - Current
Cashier
Agway
03.2022 - 01.2023
Shift Leader
Watertown Creamery
01.2022 - Current
Wellness Member
YMCA of Greater Waterbury
07.2021 - 08.2022
High School -
Southington High School Carol M. Small Regional Agriculture Center
Associate of Science - Allied Health General Studies
Middlesex Community College