Serenity Peterson
Hollywood,FL
Summary
Hi, I am seeking entry-level opportunities to expand skills while facilitating company growth organized and a motivated employee that is eager to learn!
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience
Overview
2
2
years of professional experience
Work History
Retail Associate
Tide Dry Cleaners
Parkland, FL
04.2024 - 05.2024
- Greeted customers and provided excellent customer service.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Operated cash register to process payments from customers.
- Resolved customer complaints in a professional manner.
- Stocked and cleaned shelves while maintaining neat and orderly store.
- Assisted customers by phone regarding store operations, products, promotions and orders.
- Invited customers to participate in-store activities and promotions to generate new business and boost loyalty.
Assistant Manager
SUBWAY®Restaurants
Hollywood, FL
11.2022 - 04.2024
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Petitioner
Barry Allen
Hollywood, FL
11.2021 - 11.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated with others to discuss new opportunities.
- Recognized by management for providing exceptional customer service.
Education
GED -
McArthur High School
Hollywood, FL06-2022
Skills
- Cash Register Operation
- Loss Prevention
- Customer Engagement
- Point of sale systems
- Reliability
- Cash Handling Accuracy
- Sales proficiency
- Verbal and written communication
- Store maintenance
- Cleaning and sanitizing
- Customer Service
- Money Handling
- Teamwork and Collaboration
- Retail Sales
- Suggestive Selling
- Phone Etiquette
- Truck unloading
- POS system operations
- Conflict Resolution
- Positive and professional
- Time Management
- Relationship Building
- Store Opening and Closing
- Customer Assistance
- Problem-Solving
- Professional Appearance
- Product Knowledge
- Stock replenishment
Timeline
Retail Associate
Tide Dry Cleaners
04.2024 - 05.2024
Assistant Manager
SUBWAY®Restaurants
11.2022 - 04.2024
Petitioner
Barry Allen
11.2021 - 11.2022
GED -
McArthur High School