Overview
Work History
Education
Skills
Timeline
Generic

Serenity Phay

Jacksonville,FL

Overview

3
3
years of professional experience

Work History

Team Leader

Amazing thai
Jacksonville, FL
01.2023 - Current
  • Performed light bookkeeping tasks such as coding invoices or processing payments.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Performed administrative tasks such as filing paperwork, responding to emails, and handling incoming calls.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Patient Service Representative

Jacksonville Medical Billing
Jacksonville, FL
01.2022 - 01.2023
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Performed administrative tasks such as filing paperwork, entering data into computer systems and updating patient records.
  • Performed data entry into computerized systems used for tracking patient encounters, services rendered, charges billed.
  • Retrieved patient medical records in response to requests from authorized personnel.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Education

High School Diploma -

Englewood High School
Jacksonville, FL
06-2021

Associate of Arts - Business Management

Florida State College At Jacksonville
Jacksonville, FL

Skills

  • Customer Engagement
  • HIPAA Compliance
  • Multitasking and Time Management
  • Data Entry
  • Service prioritization
  • Detail Oriented
  • Inbound Phone Call Management
  • Database Maintenance

Timeline

Team Leader

Amazing thai
01.2023 - Current

Patient Service Representative

Jacksonville Medical Billing
01.2022 - 01.2023

High School Diploma -

Englewood High School

Associate of Arts - Business Management

Florida State College At Jacksonville

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Serenity Phay