Serenity Phay
Jacksonville,FL
Overview
3
3
years of professional experience
Work History
Team Leader
Amazing thai
Jacksonville, FL
01.2023 - Current
- Performed light bookkeeping tasks such as coding invoices or processing payments.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Performed administrative tasks such as filing paperwork, responding to emails, and handling incoming calls.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Patient Service Representative
Jacksonville Medical Billing
Jacksonville, FL
01.2022 - 01.2023
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Performed administrative tasks such as filing paperwork, entering data into computer systems and updating patient records.
- Performed data entry into computerized systems used for tracking patient encounters, services rendered, charges billed.
- Retrieved patient medical records in response to requests from authorized personnel.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Education
High School Diploma -
Englewood High School
Jacksonville, FL06-2021
Associate of Arts - Business Management
Florida State College At Jacksonville
Jacksonville, FLSkills
- Customer Engagement
- HIPAA Compliance
- Multitasking and Time Management
- Data Entry
- Service prioritization
- Detail Oriented
- Inbound Phone Call Management
- Database Maintenance
Timeline
Team Leader
Amazing thai
01.2023 - Current
Patient Service Representative
Jacksonville Medical Billing
01.2022 - 01.2023
High School Diploma -
Englewood High School
Associate of Arts - Business Management
Florida State College At Jacksonville