Serenity Picazzo
Schererville,IN
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Reliable Sales Associate with strengths in inventory management, and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives.
Overview
3
3
years of professional experience
Work History
Sales Associate
Victoria's Secret & PINK
Hobart, IN
11.2022 - 03.2024
- Nominated by team leaders for a position called "TAP" to advance training, to be eligible for manager positions.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Developed trusting relationships with customers by making personal connections.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Organized stockroom shelves according to size, color or style.
- Trained new team members in cash register operation, stock procedures, and customer services.
Shift Leader
Dairy Queen Store
Highland, IN
07.2021 - 11.2022
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Upheld company standards and compliance requirements for operations.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Checked orders for quality and completeness.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Directed employees through daily routines.
- Made Ice cream on main floor
Education
High School Diploma -
Lake Central High School
Saint John, IN05-2023
Skills
- Verbal and Written Communication
- Policy and Procedure Enforcement
- Flexible Schedule
- Positive Attitude
- Problem-Solving
- Customer Service Management
- Drawer Assignments
- Professional Appearance
- Quantitative Skills
- Experience in Leadership
- Shipment Processing
- Store Opening and Closing
- Stocking and Receiving
- Merchandise Display
Timeline
Sales Associate
Victoria's Secret & PINK
11.2022 - 03.2024
Shift Leader
Dairy Queen Store
07.2021 - 11.2022
High School Diploma -
Lake Central High School