Linkedin Cybersecurity Certification
Hi, I’m
Serenity Powell
Concord,NC
Summary
As a Senior Continuity Manager my goals are to supply top-level, high visibility, department wide leadership in setting up and keeping a comprehensive role that safeguards information resources from unauthorized access, modifications, disclosures and or destruction, whether intentional or unintentional. I am exceptionally meticulous, organized, and driven 1LOD/2LOD Security Response Analyst with over 12 years of Risk Management and Compliance functions. I trained and developed my abilities to understand and communicate effectively about technical, consult for projects and initiatives with moderate risk, check reporting, escalation, and prompt remediation of issues, deficiencies, or regulatory matters about compliance risk management
Overview
1
1
Linkedin Project Coordinator Certification
1
Linkedin Project Management Certification
Work History
JLL, Jones Lang LaSalle
Senior Continuity Management
10.2021 - Current
Job overview
- GSC Senior Team Lead, 1LOD, I delivered related client security and alarm data findings
- As a support center specialist, I use tools and resources of the GSC and supplied initiative-taking and predictive reporting
- Supported operational monitoring and reporting in assessing gaps and failures in equipment and processes, focusing on root cause, analysis opportunities for improvement
- I supplied top-level, high, visibility, department-wide leadership in setting up and supporting a comprehensive security that safeguards its information recourses from unauthorized access
- I plan, coordinate, and implement security measures for information systems to regulate access on site locations and prevent unauthorized Vendors on site
- I collaborate with operational teams and effectively communicate expectations to Monitoring and Automation Specialist Operator Commanding control of Standard Operating Procedures, supplying leadership, and managing the department potentially over multiple a Managing Queues, Assigning Workflows, Client Communications, Escalations, Keep Shift Logs and Operating Files
- Present opportunities for improvement, overall team operating procedures, and statuses to management
- Oversee and manage our client's specific Planon queues, phones, alarms, building automation systems, email inbox maintenance service requests.
Apex Systems
Loss Prevention Specialist
07.2019 - 01.2021
Job overview
- Monitoring and processing life/safety, robbery, burglary, and other alarms following Ross distribution security procedures and responding to emergency situations, such as medical emergencies, fires, extreme weather conditions, hazmat and security related incidents and taking the proper actions provided in the corporate policy
- Managed multiple incoming lines and multi-tasking phone calls with alarm systems, dispatching police and fire as needed for emergency situations
- As the 1LOD/2LOD I was accountable for conducting security analysis and audits, uncovering associate dishonesty, paperwork errors and non-compliance with governmental regulations as well as physical security standards
- Performing safety and security tours of the distribution center finding unsafe acts and weaknesses in the protection program
- Responsible for leading investigations into power equipment accidents, personnel injury accidents and alarm incidents, documenting all discovery and facts
- Establishing and supporting relationships with alarm vendors to ease the resolution of problems calls relating to the alarm systems.
Iverify Security
Loss Prevention Specialist III
12.2017 - 06.2019
Job overview
- Provided compliance risk ability with comprehensive knowledge of business and functional area
- Monitored external open-source platforms for physical threats to clients, life/safety, robbery, burglary, and other alarms following Iverify security procedures in the Security Response Center (SRC)
- Implemented my advanced knowledge and understanding of emergency procedures and managing emergency situations to provide leadership and work closely with other Loss Prevention Specialists ensuring that escalation guidelines were followed according to written procedures.
Group 4 Securicor (G4S)
Compliance Analyst Shift Supervisor
05.2017 - 08.2017
Job overview
- I served as the sites shift supervisor, developing strategies, training manuals and procedures that I used to successfully train the site's new hires, fostering an effective team environment
- Performed due diligence research on 'Bank Alerts' by analyzing and investigating customer transactions to name and escalate fraudulent money patterns including structuring, unregistered money service business (MSB), and the financing of terrorism
- Successfully mitigated and recovered losses by using the internal and external applications LexisNexis, Cash Edge, Evasion, loan Server, Web CSR, and the Case Management Tool (CMT) along with internet research to detect, analyze and escalate suspicious activity.
Skills
- Name hazards and perform risk analysis, root cause analysis, and aids with corrective action development
- Life/safety, Access control systems robbery, and burglary alarm systems CCTV monitoring
- Updating the required databases with audit information
- Internal and external loss mitigation, risk and fraud detection and investigation
- Microsoft Office skills (Word, Excel, and Outlook)
- Excellent verbal, written and interpersonal communication skills
- Department/resource management onboarding and training
- LexisNexis, Cash Edge, Evasion, Loan Server, WebCSR and Case Management Tool (CMT)
- Customer support and alarm systems maintenance/service
- Call center application and equipment defect escalation and resolution validation
Certification
- Certified Public Safety Dispatcher, 01/01/2007
- Certified Protection Specialist, 01/01/2017
- Certified DOPS Correctional Officer, 01/01/2010
- Iverify Certified Protection Specialist 1&2, 01/01/2017
- Critical Facilities Officer – Custom Protection Officer Trainer, 01/01/2018
- Cushman & Wakefield – Smart Building Academy – BAS200: Control Sequence Fundamentals, 01/01/2022
Similar Profiles
Michael GreeneMichael Greene
Senior Director of Operations at JLL, Jones Lang LaSalleSenior Director of Operations at JLL, Jones Lang LaSalle
Puneet AttriPuneet Attri
Transport Executive at JLL, Jones Lang LaSalleTransport Executive at JLL, Jones Lang LaSalle
Ayush ChhabraAyush Chhabra
Senior Finance Analyst at JLL, Jones Lang LaSalleSenior Finance Analyst at JLL, Jones Lang LaSalle
Calvin FoleyCalvin Foley
Maintenance Supervisor at JLL, Jones Lang LaSalleMaintenance Supervisor at JLL, Jones Lang LaSalle
Michael SwiatekMichael Swiatek
Production and Installation Manager at American Welding / American Scale CompanyProduction and Installation Manager at American Welding / American Scale Company