Summary
Work History
Education
Skills
Timeline
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Serenity Rodriguez

Reading,PA

Summary

Resourceful Associate dedicated to mentoring and educating new team members. Thorough resource on internal company policies and procedures. Driven attitude toward providing customer care within business environment.

Work History

ASSOCIATE

Wawa
Shillington, PA
  • Respond to customer requests and complaints in a timely and courteous manner
  • Utilize the GREAT customer service and customer recovery model to ensure customer engagement
  • Communicate with the management team regarding customer requests and concerns
  • Maintaining all three areas cashier, beverage center, food court
  • Performed cash register functions accurately and efficiently.

SALES ASSOCIATE

Walmart
Wyomissing, PA
  • Provided accurate information about products, prices and services.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Conducted inventories on a regular basis to track stock levels.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

CREW MEMBER

McDonalds
Reading
  • Maintain the cleanliness of the restaurant, including the lobby and counter areas, and operate the cash register
  • You'll also prepare food, including cooking on the grill or fryers, and provide customer service

PACKAGER

wow grapes
Kings Mountain, NC
  • Load, unload and transfer crates, supplies, farm produce and products for transport
  • Clean up racks, trays, and harvest bins and general clean up of growing
  • Labeled packages with appropriate information such as weight and destination.

CREW MEMBER

Dunkin' Donuts
Shillington, PA
  • Responsible for delivering great and friendly guest experiences
  • They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast-paced environment
  • Adhered to health department regulations regarding food handling procedures.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.

Education

High School Diploma -

Governor Mifflin
Shillington, PA
05-2024

Skills

  • Leadership
  • Relationship building
  • Adaptivity
  • Cash Handling
  • Preparing reports
  • POS System Operation
  • Cash counting
  • Opening and closing procedures
  • Problem-solving skills

Timeline

ASSOCIATE

Wawa

SALES ASSOCIATE

Walmart

CREW MEMBER

McDonalds

PACKAGER

wow grapes

CREW MEMBER

Dunkin' Donuts

High School Diploma -

Governor Mifflin

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Serenity Rodriguez