Serenity Slade
Leonardtown,MD
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Private Housekeeper
Spare Hands Cleaning, LLC
12.2024 - Current
- Managed household tasks efficiently, ensuring timely completion and high-quality results.
- Improved overall cleanliness of homes with meticulous attention to detail during deep-cleaning tasks.
- Enhanced client satisfaction by maintaining a clean and organized living environment.
- Anticipated clients'' needs proactively, resolving issues before they escalated into larger problems.
Caregiver, Special Needs
Private Home
01.2020 - 12.2024
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Subway Sandwich Artist/Cashier
10.2019 - 05.2020
- Greeted guests, promoted specials, and took orders.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
Cashier/Customer Service
McDonald's
02.2018 - 12.2018
- Maintained customer satisfaction while handling food product returns quickly and professionally
- Resolved customer complaints and maintained clean and tidy checkout area
- Assisted customers with locating and choosing merchandise in any store department.
Cashier
Brazilian Nuts and Co
05.2017 - 10.2017
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
- Stayed up to date on current item discounts to support promotions
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store
- Helped customers find specific products, answering questions and offering advice
Cashier Sales Associate
Twistee Treats
01.2017 - 07.2017
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
- Adhered to top-quality client servicing standards to promote overall satisfaction
- Answered phone calls to assist customers with questions and frozen treats orders
Cashier Sales Associate
Riverview
08.2016 - 02.2017
- Maintained flexibility to work varied schedule, including nights and weekends
- Presented friendly and positive attitude while communicating clearly with customers and colleagues
- Greeted incoming customers and provided personable and knowledgeable service
- Issued receipts, discussed return policies, and directed customers to pick up locations for larger merchandise
- Helped customers find specific products, answering questions and offering advice, Florida 33579-9349 33579-9349
Education
High School Diploma -
Strawberry Crest High School
Dover, FL2018
Skills
- Product recommendations
- Child Safety
- Issue resolution
- Customer assistance
- Excellent multi-tasker
- Time management
- Dedicated team player
- Client Requirements
Timeline
Private Housekeeper
Spare Hands Cleaning, LLC
12.2024 - Current
Caregiver, Special Needs
Private Home
01.2020 - 12.2024
Subway Sandwich Artist/Cashier
10.2019 - 05.2020
Cashier/Customer Service
McDonald's
02.2018 - 12.2018
Cashier
Brazilian Nuts and Co
05.2017 - 10.2017
Cashier Sales Associate
Twistee Treats
01.2017 - 07.2017
Cashier Sales Associate
Riverview
08.2016 - 02.2017
High School Diploma -
Strawberry Crest High School
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