Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Serenity Sorey

VA

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Personal Care Coordinator

ChartSpan
08.2022 - Current
  • Identifies patient-specific problems, goals and interventions designed to meet the patient's needs as identified by the clinical assessment/reassessment that are action-oriented and time-specific Maintain patient chart compliance through proper documentation and updates of: medical history, medication, immunizations, allergies, surgical history, and family history Ability to perform effectively as a team member, supporting a patient-focused environment in all interactions with patients, families, visitors, and volunteers
  • Advocated for clients within the healthcare system, ensuring they received appropriate services in a timely manner.
  • Developed strong rapport with clients to foster trust and deliver high-quality personal care services.

Pharmacy Technician

Walgreens
01.2022 - 01.2024
  • Organizes medications and dispenses by reading medication orders and prescriptions, preparing labels, calculating quantities, and assembling intravenous solutions and other pharmaceutical therapies
  • Maintains records by recording and filing physicians' orders and prescriptions.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.

Patient Access Specialist

Envera Health
01.2019 - 03.2023
  • Responsible for assisting patients and referral sources with scheduling of appointments Provides exceptional patient service by answering, responding, and routing a high volume of incoming calls from patients, physicians, hospitals, staff and other callers
  • Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
  • EPIC Electronic Health Record

Data Entry/Emergency Services Specialist

RobertHalf
01.2021 - 07.2022
  • Performed administrative tasks Successfully entered data into company database and validated the accuracy of valuable company information Generated data reports, enter company findings into the database and perform backups Complete applications and eligibility determinations for low-income households applying for services Communicates via phone and email with applicants to obtain outstanding documentation to continue processing pending applications


  • Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.

Customer Services Representative/Adjudication Specialist

RobertHalf, Government Property Agency
01.2020 - 01.2021
  • Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed
  • Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools Identifying fraud with unemployment, making determinations, taking inbound calls
  • Identifies issues, investigates and documents facts, applies laws, rules, regulations, and policies and writes administrative decisions to allow or deny unemployment insurance benefits.

Education

High school diploma -

John Randolph Tucker High School

Associate of Science - RADIOLOGIC TECHNOLOGY

Brightpont Community College
08.2026

Skills

  • Medical Terminology
  • HIPAA Compliance
  • Professionalism and Ethics
  • Healthcare Knowledge
  • Registration and Admissions
  • Team Collaboration
  • Confidentiality and HIPAA

Certification

  • BLS certification American heart association
  • Pharmacy Tech trainee license

Timeline

Personal Care Coordinator

ChartSpan
08.2022 - Current

Pharmacy Technician

Walgreens
01.2022 - 01.2024

Data Entry/Emergency Services Specialist

RobertHalf
01.2021 - 07.2022

Customer Services Representative/Adjudication Specialist

RobertHalf, Government Property Agency
01.2020 - 01.2021

Patient Access Specialist

Envera Health
01.2019 - 03.2023

High school diploma -

John Randolph Tucker High School

Associate of Science - RADIOLOGIC TECHNOLOGY

Brightpont Community College

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Serenity Sorey