SHANNON KULLMANN
Chartspan Medical
Rochester,NY
23
years of professional experience
Ability to multitask with a strong set of leadership capable of creating a results-oriented environment focused on quality care. Highly motivated caring, compassionate customer focused team player. Quick learner. Computer savvy
Work History
Personal Care Coordinator
3 Years 1 Month- Coordinated patient care plans, ensuring alignment with healthcare provider recommendations.
- Implemented patient education programs, improving understanding of treatment protocols and resources.
- Escalated certain situations to nurses and doctors if needed
- Entered data into charts, and sent messages to providers as needed
Resident Care Aid
13 Years 6 Months- Medication Trained/Certified medication trainer
- Assist with scheduling
- Provide daily report on residents
- Maintenance and conflict resolution
- Wash and put away laundry
- Talk with family members about their loved ones and help them better understand the disease
- Knowledgeable about Alzheimer’s and Dementia
- With everyday being almost a new day the ability to learn new tasks quickly and proficiently is key.
- Provided compassionate care to residents, ensuring comfort and safety throughout daily activities.
- Assisted with personal hygiene, mobility, and meal preparation to enhance quality of life for residents.
- Monitored health status and reported changes to nursing staff, facilitating timely medical responses.
- Developed strong relationships with residents, fostering a supportive and engaging environment.
- Trained new staff on best practices for resident care, improving team performance and service delivery.
- Implemented resident-centered care plans in collaboration with interdisciplinary teams to meet individual needs.
- Led initiatives to improve workflow efficiency in daily operations, enhancing overall care delivery processes.
- Advocated for resident rights and preferences, ensuring their voices were heard in care decisions.
- Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies.
- Followed nutritional plans to prepare optimal meals.
- Enhanced resident well-being by providing compassionate care and support
Shift Leader
5 Years 8 Months- Plan and establish work schedules, assignments, and production sequences to meet production goals
- Inspect materials, products, and equipment to detect defects or malfunctions
- Observe work and monitor gauges, dials, and other indicators to ensure operators conform to production or processing standards
- Conflict resolution
- Count register out at the end of the night
- Responsible for money in the vault
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Trained and mentored new team members on company policies and customer service protocols.
- Implemented operational improvements that enhanced team productivity and service speed.
- Resolved customer complaints effectively, fostering a positive dining experience for all guests.
- Coordinated shift schedules to optimize staffing and meet peak demand periods efficiently.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
Education
LPN
Health Liberal Arts
High School
High Honor Roll
Skills
Data entry
Customer Service
Well Organized
Highly Motivated
Communication
Customer Escalation
Quality Focused
Team Leader
Team Oriented
Problem Solver
Motivational interviewing
Documentation proficiency
Client assessment
Healthcare
Respectful and compassionate
Problem-solving
Time management
Elderly care
Multitasking and organization
Daily living assistance
Dependable and responsible
Verbal and written communication skills
Patient care
Direct patient care
Team collaboration
HIPAA compliance
Active listening
Adaptability and flexibility
Verbal and written communication
Compassionate care
Dementia care
Safety awareness
Heavy lifting
Flexible schedule and availability
Compassionate communication
Medical record-keeping
Documentation
Medication management
Patient advocacy
Care plan assessment
Care plan management
Records maintenance
Medical records management
Care plan adherence
Care planning
Timeline
Personal Care Coordinator
Chartspan Medical
01.2023 - 02.2026Read More
Resident Care Aid
St Ann's Community
03.2008 - 09.2021Read More
Shift Leader
Dunkin Donuts
01.2003 - 09.2008Read More
Webster Thomas High School
High School
Read More
Monroe Community College
Health Liberal Arts
Read More
Wayne Finger Lakes BOCES
LPN
Read More