Serenity Sorey
Henrico
Summary
Compassionate healthcare professional with expertise in patient care, phlebotomy, and laboratory operations in fast-paced environments. BLS-certified and holding multiple relevant certifications. Committed to delivering safe and high-quality care while ensuring compliance with HIPAA, OSHA, and CLIA standards. Eager to leverage skills in a nursing career to make a lasting impact on patient lives.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Lab Tech Assistant/phlebotomist
Bon Secour Hospital Mercy Health
Richmond, Virginia
02.2025 - Current
- Collect blood specimens using venipuncture and capillary collection techniques while ensuring patient comfort and safety.
- Accessioned, labeled, centrifuged, aliquoted, and prepared specimens for laboratory testing, ensuring adherence to established protocols.
- Verify patient identification and specimen integrity to ensure accurate diagnostic testing and regulatory compliance.
- Process laboratory orders using Laboratory Information Systems (LIS), Hospital Information Systems (HIS), and Electronic Medical Records (EMR).
- Perform waived and pre-analytical laboratory procedures while maintaining CLIA, OSHA, HIPAA, and infection prevention standards.
- Assisted laboratory technologists with instrument setup, quality control, routine maintenance, reagent preparation, and troubleshooting to enhance operational efficiency.
- Maintain laboratory inventory, stock supplies, and ensure equipment is clean, calibrated, and operational.
- Provide exceptional customer service by communicating effectively with patients, physicians, nurses, and interdisciplinary healthcare teams.
- Supported high-volume laboratory operations, ensuring accuracy and patient confidentiality while streamlining workflow.
Personal Access Coordinator Remote
ChartSpan
Greenville, North Carolina
08.2022 - 06.2025
- Coordinated patient appointments and healthcare services across multiple provider practices to enhance access to care.
- Facilitated appointment scheduling, referrals, and healthcare inquiries, ensuring high levels of patient satisfaction.
- Partnered with providers, nurses, and administrative staff to streamline patient access and ensure continuity of care.
- Resolved patient concerns professionally while maintaining high patient satisfaction.
- Verified insurance eligibility, authorizations, and patient demographic information to support accurate billing.
- Maintained confidential patient records in accordance with HIPAA regulations.
- Documented patient interactions accurately using Electronic Health Record (EHR) systems.
Specimen Processor
LabCorp
Henrico, Virginia
01.2023 - 06.2024
- Received, sorted, accessioned, and processed blood, urine, tissue, and other clinical specimens for diagnostic testing.
- Verified specimen labeling, patient identification, and test orders to minimize pre-analytical errors.
- Operated centrifuges, barcode scanners, and Laboratory Information Systems (LIS) for accurate specimen traceability and compliance with testing protocols.
- Prepared specimens for transport and testing through centrifugation, aliquoting, labeling, and packaging.
- Maintained chain of custody while following CLIA, OSHA, HIPAA, and infection control standards.
- Assisted with inventory management to ensure availability of laboratory supplies and support continuous workflow.
- Maintained efficiency in a fast-paced, high-volume clinical laboratory, consistently meeting turnaround time expectations for specimen processing.
Pathology Technician
VCU health system
Richmond, Virginia
03.2019 - 01.2024
- Received, accessioned, labeled, and processed surgical pathology specimens for gross examination and diagnostic testing.
- Supported pathologists and pathology assistants in specimen preparation, documentation, and workflow management to enhance laboratory efficiency.
- Ensured accurate chain of custody and specimen integrity throughout laboratory processing, contributing to reliable diagnostic outcomes.
- Operated and maintained laboratory equipment including tissue processors, microtomes, staining instruments, and cryostats.
- Performed data entry and specimen tracking using Laboratory Information Systems (LIS).
- Ensured compliance with CAP, CLIA, OSHA, HIPAA, and laboratory quality assurance standards.
- Contributed to laboratory inventory management, equipment maintenance, and quality improvement initiatives to uphold operational standards.
Pharmacy Technician Trainee PRN
CVS pharmacy
Richmond, Virginia
01.2020 - 11.2020
- Assisted pharmacists in preparing, labeling, and dispensing prescription medications under direct supervision.
- Processed prescription orders and insurance claims while ensuring patient information remained confidential.
- Verified medication inventory, restocked supplies, and managed expired medication returns.
- Assisted patients with prescription inquiries and pharmacy requests to enhance customer experience.
- Maintained compliance with state pharmacy regulations, HIPAA, and company policies.
- Supported daily pharmacy operations, prioritizing medication safety and optimizing workflow.
Education
High School Diploma -
John Randolph Tucker High School
Richmond, Virginia06.2020
Skills
- Venipuncture
- Specimen Collection
- Specimen Processing
- Specimen Accessioning
- Patient Identification
- Laboratory Operations
- Pre-Analytical Testing
- Quality Control
- CLIA Compliance
- HIPAA Compliance
- OSHA Compliance
- Infection control
- Aseptic Technique
- Centrifugation expertise
- Specimen transport
- Laboratory Equipment Operation
- Instrument Troubleshooting
- Preventive Maintenance
- Reagent Preparation
- Microbiology Support
Phlebotomy
- Gram Stain Preparation
- LIS expertise
- HIS expertise
- EMR/EHR management
- Data Entry
- Medical Terminology
- Laboratory Documentation
- Critical Thinking
- Problem Solving
- Time Management
- Interpersonal Communication
- Patient Communication
- Team Collaboration
- Adaptability
- Patient Safety
Certification
- BLS Life Support – AHA
- Completed July 09, 2021, | Certificate in Pharmacy Tech Trainee
- Completed August 2025 Dental Assistant Certification
Timeline
Lab Tech Assistant/phlebotomist
Bon Secour Hospital Mercy Health
02.2025 - Current
Specimen Processor
LabCorp
01.2023 - 06.2024
Personal Access Coordinator Remote
ChartSpan
08.2022 - 06.2025
Pharmacy Technician Trainee PRN
CVS pharmacy
01.2020 - 11.2020
Pathology Technician
VCU health system
03.2019 - 01.2024
High School Diploma -
John Randolph Tucker High School