Serenity Spada
Virginia Beach,VA
Summary
Professional with strong background in customer service and sales, prepared for role in event management. Skilled in managing transactions and handling customer inquiries. Reliable, adaptable, and focused on enhancing customer satisfaction and team performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Box Office Agent
Regent University
Virginia Beach
08.2024 - Current
- Processing ticket sales using POS systems, ensuring accuracy and customer satisfaction.
- Assisting patrons with inquiries regarding events, seating arrangements, and ticket availability.
- Manage cash handling procedures, maintaining accountability for daily transactions.
- Trained new staff on ticketing procedures and customer service protocols.
- Assist in maintaining a safe and secure environment for patrons by adhering to established protocols and procedures.
- Collaborating with team members to improve workflow efficiency during peak hours.
Childrens Church Director
Potters House Church of God
Mystic, CT
01.2020 - 08.2023
- Developed engaging lesson plans that promote spiritual growth and development among children.
- Taught weekly classes of 10-15 children ages 4-15.
- Led volunteer training sessions, fostering teamwork and effective communication within the children's ministry team.
- Implemented safety protocols ensuring a secure environment for children during services and events.
Education
Bachelor of Arts - Secondary Education, History And Social Science
Regent University
Virginia Beach, VA05-2027
Skills
- Professionalism and courtesy
- Excellent communication
- Marketing
- Customer service
Accomplishments
Competed in the NCFCA Speech and Debate League for 11 years qualifying and winning the National Championship twice in Informative and Open categories.
Certification
Certified in Adult and Pediatric First Aid/CPR/AED
Timeline
Box Office Agent
Regent University
08.2024 - Current
Childrens Church Director
Potters House Church of God
01.2020 - 08.2023
Bachelor of Arts - Secondary Education, History And Social Science
Regent University