Serenity Stegman
Portage,MI
Summary
Compassionate phlebotomist with proven expertise at Bronson Methodist Hospital, excelling in patient care and specimen handling. Skilled in venipuncture and EKG collection, I foster trust through effective communication and maintain high accuracy in specimen tracking, ensuring timely results and a positive patient experience.
Overview
6
6
years of professional experience
Work History
Phlebotomist
Bronson Methodist Hospital
04.2024 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
- Perform EKGs competently and efficiently.
Server
The Backyard of Kalamazoo
07.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hostess / To-go
Texas Roadhouse
02.2022 - 08.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Crew Member
Mancinos Italian Eatery
09.2019 - 02.2022
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
Phlebotomy
Kalamazoo Valley Community College
Kalamazoo, MI03.2024
High School Diploma -
Mattawan High School
Mattawan, MI05.2021
Emt
Van Buren Tech
Lawrence Mi06.2020
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- HIPAA compliance
- Blood culture collection
- EKG collection
- Patient identification
- Hand-Eye coordination
Timeline
Phlebotomist
Bronson Methodist Hospital
04.2024 - Current
Server
The Backyard of Kalamazoo
07.2023 - 05.2024
Hostess / To-go
Texas Roadhouse
02.2022 - 08.2022
Crew Member
Mancinos Italian Eatery
09.2019 - 02.2022
Phlebotomy
Kalamazoo Valley Community College
High School Diploma -
Mattawan High School
Emt
Van Buren Tech
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